Migrate your old hub to Smart Home Hub
Modified on: Mon, 3 May, 2021 at 8:56 PM
Migration from another hub isn't easy and can be time-consuming. This guide will leave you through all the necessities
when migrating Zigbee and Z-Wave devices to your Smart Home Hub (https://aeotec.com/smartthings/). It forms part of
a broader guide on managing and using Smart Home Hub which can be found here
(https://aeotec.freshdesk.com/a/solutions/articles/6000240160).
a.
Change Zigbee channel for older Zigbee devices.
Smart Home Hub by default uses Zigbee channel 25 upon initial setup. This channel unfortunately do not work well
with older Zigbee devices. If you find that you are not able to connect older Zigbee devices although they are factory
reset, you'll need to change the Zigbee channel that older Zigbee devices use.
These steps are necessary if you are migrating older Zigbee devices to your new Smart Home Hub.
Steps.
1. Login to: https://account.smartthings.com/ (https://account.smartthings.com/)
2. Click on "My Hubs"
3. Click on your newly setup Smart Home Hub, the default name of it would be "Hub" if you didn't change the
name after setup.
4. At the bottom, click on "View Utilities"
5. Select one of these channels: 14, 15, 19, 20, or 24.
We recommend Channel 24.
6. Click on "Update" underneath "Change Zigbee channel".
7. Wait 1-2 minutes as it will take some time for the channel to change.
8. Click on "My Hubs" and select your hub if you have to.
9. Look under the "Zigbee" row, which you can verify which Zigbee channel is being used.
b.
Migrate from SmartThings V1, ADT, Link, or other Z-Wave
or Zigbee hubs.
For hubs without a direct migration process, you'll need to manually disconnect and then reconnect your Zigbee and
Z-Wave devices from your previous hub, to your Aeotec Smart Home Hub.
These SmartThings hubs do not have the capability to migrate:
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