Solid Blue
Hub is claimed and connected to the network, but has no internet or
server connection.
Make sure to check SmartThings status webpage to ensure that
SmartThings cloud is operational. If it is, try swapping between WiFi and
Ethernet.
Blinking Blue
There is no Ethernet or WiFi connection. This can happen if you allow
Smart Home Hub to timeout its setup process.
Simply unplug your hub, and then re-plug your hub. If using WiFi, try
connecting it to Ethernet.
Blinking Magenta Downloading update
Solid Magenta Applying update
Solid Green Hub is connected
Blinking Green Hub is in pair mode (searching for device)
Fast Blinking Green Hub is in Z-Wave exclusion mode
Blinking Yellow/Amber Factory Reset in process
Solid Yellow/Amber Factory Reset process complete
Blinking Red
An Issue occurred during bootup, wait at least 2 minutes to see if it’ll
resolve itself.
Try an extended power cycle to resolve this issue. (wait a minimum of 6
minutes before powering up the hub again.)
Solid Red
Hardware issue, wait at least 2 minutes to see if it’ll resolve itself.
Power cycle the hub (attempt this a few times), if the issue does not get
resolved, contact support.
b.
How can I reboot my Aeotec Smart Home Hub?
To reboot your SmartThings hub, you can use 1 of 3 different methods:
1. Press and hold the recessed Reset button located on the back of the hub for 7 seconds (Release when the LED
turns off)
2. Unplug the Hub and then plug it back in.
3. (Hard reboot) Unplug the Hub, wait at least 6 minutes, and then plug it back in.
To Next Page
Loading...
Need help?
General