Some devices may require special button pressed, make sure to refer to the instruction guide of the
Zigbee or WiFi device that you are pairing.
b.
Removing devices
Smart Home Hub can factory reset Z-Wave devices called "Z-Wave Exclusion" which will work with any Z-Wave
device regardless if they are paired or not.
1. Z-Wave Steps
1. Open SmartThings Connect.
2. Find the Smart Home Hub in the device list and select it.
3. Select the 3 dots icon located at the top right corner.
4. Tap Z-Wave utilities.
5. Tap Z-Wave exclusion.
6. Ensure that the LED on Smart Home Hub is blinking.
7. Tap the button on the Z-Wave device that you want to factory reset.
Usually it is a single tap of the button, but other devices may have special button presses (ie. double,
triple press, or press and hold for a certain amount of time).
2. Zigbee or Wifi Steps
1. Primarily these devices can just be removed using the remove method mentioned in section c (remove a
device).
2. Some devices have a manual factory reset option which may need to be done in order to connect that device
to a new hub.
c.
Force removing a device
Any device can be force removed from SmartThings Connect interface. This method is not preferred but should only
be used if you have no other options to removing a failed device.
Steps
1. On SmartThings dashboard, select the node/device you want to delete to access its more detailed page.
2. Tap the 3 dot icon located at the top right corner.
3. Tap Edit.
4. At the bottom of the page, tap on Delete device.
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