In This Guide
xiv Operating Guide
Types of Service Available if Your Instrument Fails
If your Counter fails within one year of original purchase, Agilent will repair it free of
charge. If your instrument fails after your 1-year warranty expires, Agilent will repair
it, or you can repair it yourself by ordering the service guide.
There are three types of repair services:
• Standard repair service—if downtime is not critical.
• Express Repair/Performance Calibration Service—if downtime is critical.
• Use the Assembly-Level Service Guide and repair the unit yourself.
Standard Repair Services (Worldwide)
Contact your nearest Agilent Technologies Service Center. They will arrange to have
your Counter repaired.
Express Repair/Performance Calibration Service (USA Only)
If downtime is critical, you can receive your repaired Counter via overnight shipment.
Just call 1-800-403-0801 and ask for Express Repair/Performance Calibration
Service. When your Counter is repaired, it will be returned via overnight shipment.
Repair Instrument Yourself
If your Counter 1-year warranty has expired and you choose to repair the instrument
yourself or would like more details on self-test and calibration, use the procedures in
the Assembly-Level Service Guide.
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