Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Detailed description
Cancel the conference
Transfer the agent to the first caller
Cancel the consultation call with the agent and return to the first caller.
2. Before stage
2
, and when th e RSI overflow timer elapses, if the URS is not configured to route
this type of call it sends an end of service (ROUTE_END) notification to the Tserver. The RSI informs
the call ing party that their call is now seen as an RSI consultation call before blind transfer. The
calling party can either:
•Canc
el it and return to the initia l call
• Transfer the call to the RSI. In t his cas e, a ROUT E_REQUEST is sent to the Genesys suite and
an available agent is searched (stage
1
).
3. At stage
2
, if the URS is configured to route this type of call but the RSI overflow t imer el apses and
there is no script is atta ched to it, the Tserver sends an end of service (ROUTE_END) notification
to the RSI. The RSI distributes the call to t he overfl ow address associated with the t imer (back-u p
CCD [local or network], etc).
2.3.2. Rerouting calls to agent
OmniPCX Enterprise
5
3
2
RouteEnd
Genesys
solution
Reroute Request
Route Select Agent 2
RSI
Agent 2
Back-up CCD
or others
Agent 1
1 4
If call routing, as described in the previous paragraph, fails because the selected agent (in
1
) cannot
be reached or b ecomes busy, the REROUTE_REQUEST service searches for another agent. The routing
strategy is:
-
2
: A new agent s earch is reques te d ( RER OUTE_REQU EST)
-
3
: A new available agent is selected (ROUTE_SELECT)
Ed.03 Ref.3EU19 919ENAA .11

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing