Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
RSI Section - RSI
Detailed description
-
4
: The agent is rung.
Note: If the agent does not answer when the Ringing overflow t imer elapses, the cal l is distributed
to the overflow address associated with the timer (back-up CCD, etc), unless it is a consultation call.
-
5
: A n end of service (ROUTE_END) notification i s sent.
2.3.3. Parking calls
When all resources are being used, calls cannot be routed to a free agent. Calls are parked in the
URS waiting queues and "busy" processing is applied to them. The routing strategy can:
-Broadcast:
• Hold music
•Avoiceguide
• A busy, silent, or ring tone.
- Acquire DTMF transmissions
- Broadcast a voice guid e and a cquire DTMF transmissions simultaneously
- Route to an interactive voice server ( CCiVR).
During any of the above, the initiator of a consultation call before supervised transfer can:
- Trans fer the call to the RSI
- Cancel the consultation call and return to the initial cal l.
2.3.3.1. Broadcasting hold musi c, a voice guide, or a tone
OmniPCX Enterprise
Generate Telephony Tones
Telephony Tones Generated
Tone
Genesys
solution
2
1
Route Request
Music
Voice guide
RSI
4
3
1. Hold music: hold music is broadcast by the O mniPCX Enterprise. This music is the same for
all languages. When the Tserver receives music processing, it requests the OmniPCX Enterprise
to trigger the voice guide via the CSTA se rvice Generate Telephony Tones
2
allowing voice guide
parameters to be transmitted (O mniPCX Enterprise voice guide identifi cation and duration).
.12 Ref.3EU19919ENAA Ed.03

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing