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For Assistance
AQUOS zero2
SIM Card Not Recognized
SIM Card Not Recognized
Check the following if handset does not recognize SIM Card.
・Is SIM Card inserted correctly? Is SIM Card inserted in the
correct location and in the correct orientation? Power off
handset, check that SIM Card is inserted correctly, and then
power on handset again. If problem persists, SIM Card may
be damaged.
・Is the IC (metal) portion of SIM Card smudged (fingerprints,
etc.)? Remove SIM Card, wipe soiling with a clean, dry cloth,
and insert correctly.
・Is a different SIM Card inserted? An unusable SIM Card may
be inserted. Check that it is the correct SIM Card.
Cannot Send/Receive Mail
Airplane Mode Set
Is handset in Airplane mode? appears in Status Bar when
in Airplane mode. To cancel Airplane mode:
Drag Status Bar down
No "4G" Indication on Signal Level
Indicator
Is Mobile data disabled? To check that Mobile data is
enabled:
In Home Screen, (Settings) Network & internet
Mobile network Mobile data ( )
Cannot Send with Attachment
The maximum size of files that can be attached to +Message
is 100 MB.
To share large files, use Google Drive, etc.
Cannot Receive Mail from Certain
Sender
Spam filter settings may be blocking delivery.
Check spam filter settings.
Disabled Access Point Is Set
Is a disabled access point set? To reset to initial settings:
In Home Screen, (Settings) Network & internet
Mobile network Advanced Access Point Names
Reset to default
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.
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