Aquos zero2 - Cannot Connect to Internet; Cannot Talk on Phone; Cannot Hear Other Party

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Cannot Connect to Internet
Airplane Mode Set
Is handset in Airplane mode? appears in Status Bar when
in Airplane mode. To cancel Airplane mode:
Drag Status Bar down
No "4G" Indication on Signal Level
Indicator
Is Mobile data disabled? To check that Mobile data is
enabled:
In Home Screen, (Settings) Network & internet
Mobile network Mobile data ( )
Cannot Connect while Using Browser
The browser may have become temporarily unstable.
Clearing the browser cache may remedy this.
See "閲覧履歴を削除する (http://help.mb.softbank.jp/aquos-
zero2/04-05-01-04.html)" (Japanese) for details on clearing
the browser cache.
Cannot Connect to Internet Only When
Connected by Wi-Fi
There may be a problem with the Wi-Fi connection.
Check whether connection to the Internet is possible with the
Wi-Fi connection disabled.
See "Deleting Saved Access Points" for details on disabling the
Wi-Fi connection.
Disabled Access Point Is Set
Is a disabled access point set? To reset to initial settings:
In Home Screen, (Settings) Network & internet
Mobile network Advanced Access Point Names
Reset to default
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.
Cannot Talk on Phone / Cannot
Hear Other Party
Cannot Make or Receive Calls
Is handset in Airplane mode? appears in Status Bar when
in Airplane mode. To cancel Airplane mode:
Drag Status Bar down
Is handset where signals reach? Change locations while
checking the signal indication and call again.
Cannot Receive Calls
If Call Forwarding or Voicemail is set, calls may be forwarded
or sent to Voicemail before being answered.
See "Call Forwarding" and "Voicemail" for details.
Cannot Make Calls
Did you dial all digits for the number? Dial all digits for
numbers starting with a "0" area code, etc.
Cannot Hear Other Party
Is the call volume low? Press Volume Up Key during call to
increase volume.
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.