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Customer Service
If you encounter any difficulties or are unsure of anything,
contact customer service.
SoftBank Customer Support
・From a SoftBank handset, dial toll free at 157
・From a landline/IP phone, dial toll free at 0800-919-0157
・Business hours : 9:00am - 8:00pm (Chat/Call)
Smartphone Technical Support Center
・From a SoftBank handset, dial toll free at 151
・From a landline/IP phone, dial toll free at 0800-1700-151
・Business hours : Weekdays 9:00am - 7:00pm / Sat., Sun. and
holidays 9:00am - 5:00pm
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