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AudioCodes
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C455HD
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Manual
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CHAPTER7
Troubleshooting
C455HD
|
Users
&
Administrator's
Manual
Figure 7
-5:
Microsoft
Teams Admin
Center –
Logs Upload
to
Server
4.
Clickthe
History
tab.
Figure 7
-6:
History
- Download
Click
Download
todownload
thelogs.
-
129
-
135
137
Table of Contents
Main Page
Table of Contents
4
Overview
8
Specifications
8
Allowing Urls, Ports (Security)
11
Security Guidelines for Android-Based Native Teams Devices
12
Android-Level Security Hardening
12
Google Play Services
13
Running Android in Kiosk Mode
13
Screen Lock
14
Audiocodes Private Key
14
Android Debug Bridge (ADB)
14
App Signing
14
Web Browser
14
Remote Configuration Management
14
Audiocodes Device Manager Validation
15
Sandboxing
15
Device File System
15
Keystore
15
Device Certificate
15
Data Protection
16
Debugging Interface
16
SSH Access: Reduced File System Privileges
16
Android Security Updates
16
Audiocodes Root CA Certificate
16
Setting up the Phone
19
Unpacking
19
Device Description
20
Front View
20
Rear View
23
Cabling
24
Mounting the Phone
24
Desktop Mounting
24
Wall Mounting
24
Installing the Expansion Module (Sidecar)
25
Before Using Audiocodes Devices
26
Starting up
27
Configuring Device Settings
27
Configuring Wi-Fi
41
Connecting to an Available Wi-Fi Network
41
Manually Connecting to a Wi-Fi Network
42
Restoring the Phone to Default Settings
45
Performing a Hard Restore
46
Performing a Soft Restore
46
Recovery Mode
47
Locking and Unlocking the Phone
47
Automatic Lock
47
Unlock
47
Teams Application
49
Signing in
49
Multi-Cloud Sign-In
53
Remote Provisioning and Sign-In from Teams Admin Center
54
Getting Acquainted with the Phone Screen
58
Enabling Google Talkback
60
Opting in or out of Call Queues
61
Setting Status
61
Hot Desking
62
Changing Presence Status
63
Power Saving
64
Enabling Voicemail Support on CAP Users
65
Configuring Teams Application Settings
66
Setting up a Meeting
69
Using the People Screen
70
Accessing Voicemail
70
Using Audio Devices
71
Transferring Calls and Meetings Across Devices
71
Signing out
71
Performing Teams Call Operations
74
Making a Call
74
Microsoft Lightweight Calling Experience
75
Redialing
75
Dialing a Missed Call
75
Select to Dial
75
Making an Emergency Call
75
Answering Calls
77
Ending an Established Call
77
Managing Calls
77
Parking a Call
77
Managing Teams Meetings
78
Using Live Captions
80
Raising a Hand During a Meeting
81
Hiding Names and Meeting Titles for Individual Devices
81
Transferring a Call to Frequent Contacts
81
Transferring a Call to Work Voicemail
81
Viewing and Playing Voicemail Messages
82
Rejecting an Incoming Call, Sending It Directly to Voicemail
82
Adjusting Volume
82
Adjusting Ring Volume
83
Adjusting Tones Volume
83
Adjusting Handset Volume
83
Adjusting Speaker Volume
83
Adjusting Headset Volume
83
Playing Incoming Call Ringing through USB Headset
84
Using the Phone as a USB Speaker
84
Viewing and Joining Meetings
84
Better Together over Bluetooth
85
Adding a Speed Dial
88
Performing Administrator-Related Operations
91
Setting up Automatic Provisioning
91
Setting up an E911 Emergency Location Using TAC
92
Updating Phone Firmware Manually
98
Loading Certificates to Phones
100
Audiocodes Android Phone Utility
100
Certificate Enrollment Using SCEP
102
Manually Performing Recovery Operations
104
Removing Devices from Intune Management
105
Configuring Audio-Related Parameters for Noisy Environments
111
Updating Microsoft Teams Devices Remotely
112
Applying Firmware to a Phone from a USB Disk
112
Enabling a Phone to be Used as an Audio Device
112
Managing Phones with the Device Manager
113
Configuring a Periodic Provisioning Cycle
114
Configuring Timezone and Daylight Savings
115
Managing Devices with HTTPS
116
Supported Parameters
116
Troubleshooting
118
Dscp
118
Users
119
Network Administrators
120
Android Phone Utility
120
Capturing the Phone & Sidecar Screen
122
Running Tcpdump
123
Getting Information about Phones
124
Remote Logging (Syslog)
126
Getting Diagnostics
127
Getting Logs
129
Activating DSP Recording
130
Deactivating DSP Recording
131
Ssh
132
Getting the Phone IP Address
132
Installing the APK Using SSH
133
Updating Phones Using SSH Commands
133
Microsoft Teams Admin Center
134
Collecting Logs
134
Getting Audio Debug Recording Logs
137
Collecting Media Logs (*.Blog) from the Phone
138
Capturing Traffic Using 'Rpcapd
138
Port Mirroring Network Monitoring
139
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