CHAPTER7 Troubleshooting
C470HD | Users & Administrator's Manual
scp -r admin@%deviceIp%:/sdcard/recording/ %FolderOnPc%
Getting Information about Phones
NetworkadministratorscangetinformationaboutphonesusingAudioCodes'SSHprotocol
basedAndroidPhoneUtility.
➢ To get information about the phone:
1. OpentheAndroidPhoneUtility(seeAndroidPhoneUtilityonpage121formore
informationabouttheapplication),enterthephone'sIPaddress,clicktheadjacentSSH
ConnectbuttonandbrowsetoafolderonthePCtowhichtosendtheinformation.
2. ClicktheGet Version button.
3. Viewtheinformationinthepane.
4. Alternatively:
● Togetfirmware information,inthe'Command'fieldenterthefollowingandthenclick
Send:
getprop ro.build.id
● TogetBootloader informationusingSSHprotocol,intheutility's'Command'fieldenter
thefollowingandthenclickSend:
getprop ro.bootloader
● TogetDSP informationusingSSHprotocol,intheutility's'Command'fieldenterthe
followingandthenclickSend:
getprop ro.ac.dsp_version
● TogettheMicrosoft Teams versionusingSSHprotocol,intheutility's'Command'field
enterthefollowingandthenclickSend:
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