AudioCodes C470HD - Microsoft Teams Admin Center

CHAPTER7 Troubleshooting
C470HD | Users & Administrator's Manual
Microsoft Teams Admin Center
TheMicrosoftTeamsAdminCenterallowsnetworkadministratorstotroubleshootissues
encounteredwiththephone.
Collecting Logs
Networkadministratorscandownloadall logsfromtheMicrosoftTeamsadmincenter.Logs
thatadministratorscandownloadincludedevicediagnostics(Logcat),dumpsys,ANRs,Client
Log,CallPoliciesFile,CallLogInfoFile,SkylibLogFiles,MediaLogFiles,andCP.Thelogscan
helpdebugTeamsapplicationissuesandalsoforissuesrelatedtothedevice.
➢ To collect logs:
1. Reproducetheissue.
2. AccessMicrosoftAdminCenterandundertheDevicestabclicktheDiagnosticsicon.
Figure 7-4: Microsoft Teams Admin Center - Diagnostics
Applies to all AudioCodes phones for Microsoft Teams even though a specific model
is shown in the figures here.
3. ClicktheDiagnosticsicon andinthe'Devicediagnostics'promptthatpopsup,click
Proceed;logfilesareretrievedfromthedevicesanduploadedtotheserver.
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