AudioCodes C470HD - Remote Logging (Syslog)

CHAPTER7 Troubleshooting
C470HD | Users & Administrator's Manual
getprop ro.teams.version
● TogettheMicrosoft Company Portal versionusingSSHprotocol,intheutility's
'Command'fieldenterthefollowingandthenclickSend:
getprop ro.portal.version
● TogettheMicrosoft Admin versionusingSSHprotocol,intheutility's'Command'field
enterthefollowingandthenclickSend:
getprop ro.agent.version
Remote Logging (Syslog)
RemoteLoggingviaSyslogprovidesthesameloglevelasDeviceDiagnostics(performedviathe
Microsoft Teams AdminCenter)  withsome additional informationthat  maybe relevant to
deviceissues(notTeamsapplicationissues).DeviceDiagnosticsviatheMicrosoftAdminCenter
aresavedtothedevicesdcardandcollectedaftertheevent.WhenperformingRemoteLogging
viaSyslog,thelogsarecollectedinrealtime.
RemoteLoggingviaSyslogcanbeenabledfromthe
■ AndroidPhoneUtilityonpage121
■ onthenextpage
➢ To enable Remote Logging via Syslog from the utility:
1. IntheAndroidPhoneUtility(seeAndroidPhoneUtilityonpage121formoreinformation),
enterthephone'sIPaddress,clickSSH ConnectandbrowsetoafolderonthePCtowhich
tosendtheinformation.
2. Inthe'PCIPAddress'field,entertheIPaddressofthePConwhichtheutilityisinstalled
andthenclicktheStart Syslog button.
3. OpenthefolderonthePCtowhichyoucommandedtheapplicationtosendthe
information,andthenlocatetheSyslogfile.
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