AudioCodes C470HD - Getting Logs

CHAPTER7 Troubleshooting
C470HD | Users & Administrator's Manual
4. SelectOKtoconfirm.
5. Waituntilthescreenshownintheprecedingfiguredisappears;thephonecreatesall
necessarylogsandcopiesthemtotheitsSDCard/Logsfolder.
6. GetthelogsusingSCPnotationasfollows:
scp -r admin@host_IP:/sdcard/logs/ .
The following diagnostics files are then received from the phone:
● dmesg.log
● dumpstate-c470hd-1.18.117_58793-41-undated-dumpstate_log-3458.txt
● dumpstate-c470hd-1.18.117_58793-41-undated.txt
● dumpstate-stats.txt
● logcat.log
Getting Logs
Networkadministratorscangetbugreportlogs,includingalogcatfileandaconfigurationfile,
toexpeditedebugging.
➢ To get logs:
1. IntheAudioCodesAndroidPhoneUtility(seeAndroidPhoneUtilityonpage121formore
informationabouttheapplication),enterthephone'sIPaddress,clickSSH Connectand
browsetoafolderonthePCtowhichtosendtheinformation.
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