AudioCodes C470HD

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CHAPTER7 Troubleshooting

C470HD | Users & Administrator's Manual

Figure 7-5: Microsoft Teams Admin Center – Logs Upload to Server

4. ClicktheHistorytab.

Figure 7-6: History - Download

ClickDownloadtodownloadthelogs.

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Main Page

Table of Contents4
Overview8
Specifications8
Allowing Urls, Ports (Security)11
Security Guidelines for Android-Based Native Teams Devices11
Android-Level Security Hardening12
Google Play Services13
Running Android in Kiosk Mode13
Screen Lock13
Audiocodes Private Key13
Android Debug Bridge (ADB)13
App Signing14
Web Browser14
Remote Configuration Management14
Audiocodes Device Manager Validation14
Sandboxing14
Device File System15
Keystore15
Device Certificate15
Data Protection15
Debugging Interface15
SSH Access: Reduced File System Privileges16
Android Security Updates16
Audiocodes Root CA Certificate16
Setting up the Phone18
Unpacking18
Device Description19
Front View19
Rear View22
Cabling23
Mounting the Phone23
Before Using Audiocodes Devices23
Starting up24
Configuring Device Settings24
Configuring Wi-Fi37
Connecting to an Available Wi-Fi Network38
Manually Connecting to a Wi-Fi Network41
Restoring the Phone to Default Settings46
Performing a Hard Restore46
Performing a Soft Restore46
Recovery Mode47
Locking and Unlocking the Phone48
Automatic Lock48
Unlock48
Teams Application50
Signing in50
Multi-Cloud Sign-In55
Remote Provisioning and Sign-In from Teams Admin Center56
Getting Acquainted with the Phone Screen60
Enabling Google Talkback63
Opting in or out of Call Queues66
Setting Status66
Hot Desking67
Changing Presence Status68
Power Saving70
Enabling Voicemail Support on CAP Users70
Configuring Teams Application Settings71
Setting up a Meeting74
Using the People Screen74
Accessing Voicemail75
Using Audio Devices76
Transferring Calls and Meetings Across Devices76
Signing out77
Performing Teams Call Operations79
Making a Call79
Microsoft Lightweight Calling Experience80
Dialing a Missed Call81
Select to Dial81
Making an Emergency Call81
Answering Calls83
Ending an Established Call83
Managing Calls83
Parking a Call84
Managing Teams Meetings84
Using Live Captions86
Raising a Hand During a Meeting87
Hiding Names and Meeting Titles for Individual Devices87
Reacting During a Meeting87
Transferring a Call to Frequent Contacts88
Transferring a Call to Work Voicemail88
Viewing and Playing Voicemail Messages88
Rejecting an Incoming Call, Sending It Directly to Voicemail89
Adjusting Volume90
Adjusting Ring Volume90
Adjusting Tones Volume90
Adjusting Handset Volume90
Adjusting Speaker Volume91
Adjusting Headset Volume91
Playing Incoming Call Ringing through USB Headset91
Using the Phone as a USB Speaker91
Viewing and Joining Meetings92
Better Together over Bluetooth93
Performing Administrator-Related Operations97
Setting up Automatic Provisioning97
Setting up an E911 Emergency Location Using TAC98
Updating Phone Firmware Manually104
Loading Certificates to Phones107
Audiocodes Android Phone Utility108
Certificate Enrollment Using SCEP110
Manually Performing Recovery Operations111
Removing Devices from Intune Management112
Configuring Audio-Related Parameters for Noisy Environments119
Updating Microsoft Teams Devices Remotely120
Applying Firmware to a Phone from a USB Disk120
Enabling a Phone to be Used as an Audio Device120
Managing Phones with the Device Manager121
Configuring a Periodic Provisioning Cycle122
Configuring Timezone and Daylight Savings123
Managing Devices with HTTPS124
Supported Parameters124
Troubleshooting126
Dscp126
Users127
Network Administrators128
Android Phone Utility128
Capturing the Phone Screen130
Running Tcpdump131
Getting Information about Phones132
Remote Logging (Syslog)133
Getting Diagnostics136
Getting Logs137
Activating DSP Recording138
Deactivating DSP Recording139
Ssh140
Getting the Phone IP Address141
Installing the APK Using SSH141
Updating Phones Using SSH Commands141
Microsoft Teams Admin Center143

AudioCodes C470HD - Page 144

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