Automatic Technology Axess Pro Series - Troubleshooting

Owner Installation Instructions Axess Pro Series 3000 23
Symptom Possible cause Remedy
Blank display screen. Mains power not switched on. Switch on mains power.
Communication cable not connected. Connect the communication cable.
Drive unit cover is lose or missing. Install / secure drive unit cover.
Logic console displays
“Drive Disengaged”.
Hand chain is not freely hanging. Free the hand chain.
During limit setting, pressing the close
button causing the shutter to open.
Motor running in wrong direction. Change the motor direction by pressing
stop button on the logic console once.
Opener Overloads. Shutter is locked. Unlock the shutter.
Shutter tracks/hardware damaged. Shutter requires service/repair by qualified
technician.
Full load current settings are too low. Adjust the full Load current in menu 2.1.
(Appendix A & C)
Shutter operates from logic console
(OPEN/CLOSE) button but not from
transmitter.
Transmitter code not stored in memory. Code transmitter into opener’s memory.
(Section 12.1)
Transmitters operation disabled from
the time clock.
Enable the transmitter operation in the
time clock menu. (Section 17.5)
The opener is in “Vacation Mode”. Turn off “Vacation Mode”.
(Appendix C Menu 6.16)
Flat battery in transmitter. Replace battery (Section 13.3)
Shutter does not close with transmitter. Safety Close Mode is on. Turn the Safety Close Mode off.
(Section 15.1 or 16.1)
Transmitter does not contain
TrioCode
TM
128 Technology
Check that the transmitter has grey
buttons and the model number on the
back displays V2. Contact dealer for
support if otherwise.
Safety Beams not installed or not
working properly.
Make sure Safety Beams are operational.
Shutter will not close fully. Shutter limit positions need to be reset.
Shutter obstructed and reverses.
Reset limit positions. (Section 10 & 11)
Clear obstruction.
Shutter will not open fully. Shutter limit positions need to be reset.
Shutter obstructed.
Reset limit positions. (Section 10 & 11)
Clear obstruction.
Auto-Close not working. Safety Beam not installed. Install Safety Beam. (Section 9)
Safety Beam or wiring faulty. Repair Safety Beam or replace wiring.
Safety Beam not aligned correctly. Re-align optics.
SafetyBeam is obstructed. Remove obstruction from path of
Safety Beam
Shutter obstructed when closing or
opening.
Remove obstruction.
Auto-Close time not set. Set Auto-Close times. (Section 15 & 16)
20. Troubleshooting