Installing and Configuring the Avaya S8400 Server January 2008 79
Appendix B: Installation troubleshooting
This section provides some simple strategies to help you troubleshoot an installation of a
server. This section includes:
● Troubleshooting the installation of the server hardware on page 79
● Troubleshooting the configuration of the server hardware on page 80
● Troubleshooting the installation of the license file and the Avaya authentication file on
page 82
Troubleshooting the installation of the server hardware
.
Problem Possible solution
Panasonic CD/
DVD-ROM does
not work
● Ensure that the ION battery is charged by checking the LED on the
drive. If the battery is not charged you see a red LED and get a failed
to mount cdrom error message. To charge the ION battery, turn the
drive off and plug it into a USB port (approximately 30 minutes).
No power to the
UPS
● Ensure that the UPS is plugged into the outlet.
● Ensure that the outlet has power.
● For other solutions, see the user guide for the UPS.
No power to the
server
● Ensure that the circuit pack is seated.
● Ensure that the media gateway is plugged into the UPS.
● Ensure that the gateway power supply is properly installed and
seated.
● Ensure that the UPS has power.
The SIPI LEDs
flash
● Ensure that the SIPI is in the correct slot. Use slot 1 for the G650
Media Gateway, slot 2 for the G600 Media Gateway, and the
Tone-Clock slot for all others.
● Ping the SIPI from server.
● Ping the server from the SIPI.
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