Avaya S8400 - Troubleshooting the Configuration of the Server Hardware

Appendix B: Installation troubleshooting
80 Installing and Configuring the Avaya S8400 Server January 2008
Troubleshooting the configuration of the server hardware
Troubleshooting the configuration of the server hardware
Problem Possible solution
Cannot log in to the
UPS subagent
● Ensure that the SNMP subagent is installed in the UPS.
● Ensure that you are connected to the correct Ethernet port.
● Ensure that you have the correct login ID and password. For
more information, see the user guide for the SNMP subagent.
● Ensure that the network card on the laptop computer is
configured correctly.
Cannot log in to the
server
● Check the link LED on the server. If the LED is off, a cable or
hardware problem exists.
● Ensure that you are using SSH and not telnet.
● Ensure that you are connected to the Services Ethernet port.
● Ensure that you are using a cross-over cable between the
Services laptop computer and the server.
● Ensure that the ARP cache is cleared on the Services laptop
computer. In an MS-DOS window, type arp -d 192.11.13.6
and press Enter.
● Ensure that you have connectivity. In an MS-DOS window, type
ping 192.11.13.6 and press Enter.
● Ensure that the NIC on the Services laptop computer is
configured correctly.
Cannot access the
Avaya Installation
Wizard
● Ensure that you are plugged into the Services port.
● Ensure that you are using SSH and not telnet.
● Ensure that you are using the correct IP address, 192.11.13.6
● Ensure that you are using the correct login and password.
● Ensure that the NIC on the laptop is configured correctly.
Cannot use SAT
commands
● Ensure that you are using the correct IP address, 192.11.13.6
and port 5023.
● Ensure that you are using SSH and not telnet.
● Ensure that you are using the correct login and password.
Cannot ping out to
the customer network
● Ensure that in the LAN security settings “output from server” for
icmp is enabled.
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