Avaya S8400 - Page 81

Troubleshooting the configuration of the server hardware
Installing and Configuring the Avaya S8400 Server January 2008
81
Cannot ping the
server from the
customer network
● Ensure that in the LAN security settings “input to server” for icmp
is enabled.
Cannot access the
server remotely
● Ensure that in the LAN security settings “input to server” is
checked for SSH (Linux commands), https (Web access), and
def-sat (SAT commands access). Change the LAN security
settings on the Web interface with a direct connection to the
server.
The LED display on
SIPI is flashing
● An IP address is not assigned to the SIPI LED (static IP
addressing).
Cannot access the
SIPI for static
addressing
● Ensure that you are plugged into the Services (top) port on the
SIPI.
● Ensure that the ARP cache is cleared on the Services laptop
computer. In an MS-DOS command window, type arp -d
192.11.13.6 and press Enter.
No “V” shows on the
SIPI LED
● The SIPI is not connected to the Ethernet switch or the network.
Connect a cross-over cable between the RJ45 SIPI adapter and
Eth-A on the S8400 adapter, or connect the cable to the bottom
port on the faceplate and to the Ethernet switch or the customer
network.
The “V” on the SIPI
LED is not filled in
● An IP address is not assigned to the SIPI.
● The SIPI is not administered.
The system
generates an alarm
when first connect to
SIPI
● The SIPI does not have the current firmware. Upgrade the
firmware.
Troubleshooting the configuration of the server hardware (continued)
Problem Possible solution
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