Avaya S8400 - Troubleshooting the Installation of the License File and the Avaya Authentication File

Appendix B: Installation troubleshooting
82 Installing and Configuring the Avaya S8400 Server January 2008
Troubleshooting the installation of the license file and
the Avaya authentication file
Problem Possible solution
Cannot get files from the RFA site
● Provide the correct SAP number.
● Provide the serial number for the SIPI.
Cannot install the license file
● Ensure that two license files do not exist on the server.
If so, delete one of the files.
● The file might be corrupt. Download the file again from
the RFA site.
● Use binary mode to upload the file.
The server is in no-license mode
● The license file does not have an IP address yet. This
situation is normal when the license file is first installed
because the file cannot see the SIPI.
● After 30 minutes, the license file has not located the
SIPI. In a SAT session, type reset system 1 and
press Enter to reset the 30-minute clock.
Cannot use the administration
commands
● The server might be in no license mode because the
30-minute timer lapsed. In a SAT session, type reset
system 1 and press Enter to reset the 30-minute
clock.
ASG does not work
● Re-install the Avaya authentication files.
Cannot install the authentication
file
● Administer a super-user login on the active server.