R5900049 /13 ClickShare CSE-800114
Problem Cause Solution
Unplug the Button from your
laptop and try a new Button.
Noting is shown on the displays at
all.
The displays are switched off. Switch on the displays.
The display cable is not correctly
connected
Insert the display cable to the
display and the Base Unit.
The display does not recognize or
is not able to display the Base Unit
output resolution.
Change the corresponding setting
via the web interface.
The Base Unit is in standby mode Briefly push the standby button on
the Base Unit or insert a Button
and run the ClickShare software.
Bad Wi-Fi connectivity Congestion of the wireless
channel
Use wireless network scan tools to
look for free or the least congested
channels.
Metal cabinets, walls, construction
elements, ... can cause reflections
deteriorating the wireless signal.
Obstructions between Buttons and
Base Unit cause lowering of the
wireless strength and quality.
Move the Base Unit to another
place in the room.
Avoid placing it inside cabinets,
false ceiling, below the table,
behind a wall, in another room, ....
Re-orient he Base Unit antennas
Check out the ClickShare White
paper on Wi-Fi See
www.barco.com/clickshare.
Web Interface shows error in the
processes “Wi-Fi Access Point
Daemon” and/or “DHCP Server”
Configuration file is corrupted Browse to the Configuration tab on
the Web Interface and press “Load
Default Settings”.
ClickShare Base Unit does not
start up correctly
Configuration file is corrupted Browse to the Configuration tab of
the Web Interface and press “Load
Default Settings”.
No LAN connection with the Base
Unit
Wrong IP address IP address is not within your LAN
range.
DHCP is not enabled.
No Wi-Fi connection with Base
Unit
SSID not correct Enter the correct SSID
Locate the problem you are experiencing in the table below and apply the solution.
Troubleshooting
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