Why is BenQ Projector Accessories LED static red?
If the LED indicator on the Button remains static red even after it has been powered on for 30 seconds on your BenQ Projector Accessories, it indicates that the Button has not been properly powered off during the resetting process. Reset the Button.
What to do if BenQ Projector Accessories pairing failed?
If the message "Pairing failed" from the Host is shown on the display when the Host is pairing with the Button of your BenQ Projector Accessories, it could be due to several reasons. One possibility is that the Host has reached the maximum number of pairings. To resolve this, log into the web management, then select Pairing Status and delete unnecessary pairings. Wi-Fi interference or signal attenuation could also be the cause. Ensure the transmission distance is within 15M and with no obstacles. Additionally, the Button may not have entered the pairing mode in time. When the Host enters pairing mode, the Button should also enter pairing mode within two minutes.
Why is BenQ WDC20C LED always off?
If the LED indicator of the Button is always off when using BenQ Projector Accessories, it indicates there is no power supply. Check the USB-C™ port of your laptop. If the port fails to function, try other USB-C™ ports.
How to fix BenQ Projector Accessories video cut in half?
If, when presenting a video file via Gom Media Player, the full-screen image is cut into upper and lower halves on your BenQ Projector Accessories, try using other media players to play video files, such as Windows Media Player.
How to reset BenQ Projector Accessories login?
To address the issue of being unable to log in to your BenQ Projector Accessories, reset the Host. The default login account is 'admin', and the default login password is '0000'. Note that you may be required to change the password at the first access to web management or after a firmware upgrade.
Why BenQ WDC20C laptop won't connect to Wi-Fi?
If your laptop cannot connect to the SSID with the correct password by Wi-Fi with BenQ Projector Accessories, it may be because the laptop Wi-Fi module cannot support 802.11 AC. In this case, the laptop can connect to the Host with an Ethernet cable instead of a Wi-Fi connection.
Simple connection and immediate presentation without software installation or setup.
Supports up to four users presenting simultaneously in split screen configurations.
Allows touchscreen control of the PC screen when connected to a touchscreen display via USB.
Details the Present key, Split screen key, USB-C connector, and RESET hole on the Button.
Describes the Host's fixture parts, USB-A ports, HDMI, LAN, RESET, and other ports.
Details necessary environmental checks such as temperature, humidity, and placement.
Steps for connecting the Host to display and power, covering four installation methods.
Step-by-step guide for securely attaching the Host to a ceiling mount.
Specific antenna orientation for ceiling installations to maximize signal reception.
Specific steps for pairing the Button when the Host is placed on a table.
Ensures all devices are powered and ready for the presentation.
Steps to initiate a presentation, including connecting the Host and selecting the HDMI source.
Steps to connect Buttons, start a normal presentation, and activate split screen mode.
Steps to access the web interface via a direct connection.
Explanation of the top command buttons, including changing language and logging out.
Accessing detailed information on System, WAN, Wireless Network, and Screen Message.
Configuring the Wi-Fi SSID, security options, password, and isolation settings.
Adjusting transmission power, Wi-Fi area, channels, and modes for Wi-Fi signals.
Displays the current pairing status of connected Buttons with the Host.
Setting up the firewall to block or accept WAN port access for security.
Steps to change the password for accessing the web management interface.
Instructions on how to check for available firmware updates for the Host.
Resolving issues where the screen does not appear, flickers, or shows "NO HDMI SIGNAL".
General| Form factor | Desktop |
|---|---|
| Product color | Black |
| LED indicators | Yes |
| Interface | HDMI |
| HDMI version | 1.4 |
| Number of HDMI outputs | 1 |
| USB 2.0 ports quantity | 2 |
| Output current | 2 A |
| Output voltage | 12 V |
| Power source type | DC |
| Power consumption (max) | 24 W |
| Maximum frame rate | 30 fps |
| Supported video modes | 480p, 525i, 540p, 576p, 625i, 720i, 720p, 768p, 960p, 1024p, 1035i, 1080i, 1080p |
| Supported graphics resolutions | 720 x 480, 720 x 576, 1280 x 720 (HD 720), 1920 x 1080 (HD 1080), 3840 x 2160 |
| Number of simultaneously connected devices (max) | 32 |
| Antenna type | External |
| Antennas quantity | 4 |
| Antenna gain level (max) | 5 dBi |
| Cables included | HDMI, USB |
| Frequency band | 2.4 - 5 GHz |
| Wi-Fi standards | 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac) |
| Top Wi-Fi standard | Wi-Fi 5 (802.11ac) |
| Security algorithms | 128-bit AES, WPA2, WPA2-PSK |
| Networking standards | IEEE 802.11ac, IEEE 802.11n |
| Wi-Fi data rate (max) | 1167 Mbit/s |
| Maximum operating distance | 15 m |
| Harmonized System (HS) code | 85176990 |
| Storage temperature (T-T) | -10 - 60 °C |
| Operating temperature (T-T) | 0 - 40 °C |
| Storage relative humidity (H-H) | 5 - 90 % |
| Operating relative humidity (H-H) | 10 - 80 % |
Weight and Dimensions| Weight | 330 g |
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