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8 - TROUBLESHOOTING & MAINTENANCE
Fault Code Description Detailed Description of Fault / Possible Solutions
F13 High Line Frequency Line frequency above 72 Hz was detected.
Verify input line frequency.
If operating on a generator, check generator speed governor for
malfunctions.
Line power quality problem / excessive line distortion.
F14 Input power not single phase Three-phase power has been detected when the starter is expecting
single-phase power.
Verify that input power is single phase.
Verify that single-phase power is connected to the L1 and L3
inputs. Correct wiring if necessary.
Verify that the SCR gate wires are properly connected to the MX
2
control card.
F15 Input power not three phase Single-phase power has been detected when the starter is expecting
three-phase power.
Verify that input power is three phase. Correct wiring if necessary.
Verify that the SCR gate wires are properly connected to the MX
2
control card.
On medium voltage systems, verify wiring of the voltage feedback
measurement circuit.
F21 Low Line L1-L2 Low voltage below the Under voltage Trip Level parameter setting
(P39/PFN08) was detected for longer than the Over/Under Voltage
Trip delay time (P40/PFN09).
Verify that the actual input voltage level is correct.
Verify that the Rated Voltage parameter (P76/FUN05) is set
correctly.
Check input supply for open fuses or open connections.
On medium voltage systems, verify wiring of the voltage
measurement circuit.
F22 Low Line L2-L3 Low voltage below the Under voltage Trip Level parameter setting
(P39/PFN08) was detected for longer than the Over/Under Voltage
Trip delay time (P40/PFN09).
Verify that the actual input voltage level is correct.
Verify that the Rated Voltage parameter (P76/FUN05) is set
correctly.
Check input supply for open fuses or open connections.
On medium voltage systems, verify wiring of the voltage feedback
measurement circuit.
F23 Low Line L3-L1 Low voltage below the Under voltage Trip Level parameter setting
(P39/PFN08) was detected for longer than the Over/Under Voltage
Trip delay time (P40/PFN09).
Verify that the actual input voltage level is correct.
Verify that the Rated Voltage parameter (P76/FUN05) is set
correctly.
Check input supply for open fuses or open connections.
On medium voltage systems, verify wiring of the voltage feedback
measurement circuit.