14 Help and Support
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14.3 Conditions for After-sales Service
You must adhere to the following conditions in order to receive after-sales service:
• You must deliver the product to the service center through mail, a delivery service, or in person.
• You must enclose the device in protective packaging before delivering it to the service center. We
recommend packaging the product in the box it came in.
• Bluebird is not responsible for any damage or loss that may occur during delivery, and such damage will
not be repaired under warranty.
• If you purchased the device from anyone other than an authorized reseller, then you must register the
device before you can receive after-sales service.
• You must include a receipt or other evidence of the purchase when submitting the product for after-
sales service.
• All service requests must include your name, telephone number, address, and a description of the symptoms.
• The label must not be damaged.
14.4 Charged Service
You must pay for service in the following cases:
• Damage due to misuse of the product, including the following:
– Use of programs that could affect the hardware or core software in the device, such as programs to
over-clock hardware components, force inputs into the system, or user-created software.
– Loss of a required password or pin number.
– Careless use of the product, such as dropping the device or submerging it in water.
– Repair by the customer or an unauthorized technician.
• Damage due to natural causes, such as flooding, lightning, or fire.
• Accessories are out of warranty (accessories like charger/cable/adapter, etc. have a warranty of 6 months
and only battery has a warranty of 1 year)
• Bluebird will repair a component free of charge if that component receives the same defect within
30 days of being repaired.
• If your product is DOA (Dead on Arrival), or has malfunction within 30 days of purchase (DOA
period), the product will either be exchanged or provided with after-sales service.
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