MY22B01 - 12_1.0_26.08.2021
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Troubleshooting, fault clearance and repair
9.1.5 On-board computer error
9.1.6 Lighting does not work
There is an unusual
smell.
1 Remove from the battery immediately.
2 Contact the fire service immediately.
3 Observe all the warnings in Section 2 Safety.
Fumes are emitted from
the battery.
1 Remove from the battery immediately
2 Contact the fire service immediately.
3 Observe all the warnings in Section 2 Safety.
Symptom Cause Remedy
Table 58: Error solution for battery
Symptom Cause Remedy
No data are shown on the
monitor when you press
the on-off button on the
battery.
The battery may not be charged
enough.
1 Charge the battery.
2 Switch on the power.
Is the power switched on? Press the on-off button to switch the power on.
Is the battery charged?
If the battery is fitted to the pedelec and is being charged, it
cannot be switched on. Interrupt charging.
Is the connector fitted to the power
cable correctly?
Check that the power cable connector has not been
disconnected. Contact your specialist dealer if this is not the
case.
A component may be connected which
the system is unable to recognise.
Contact specialist dealer.
The gear level is not
shown on the on-board
computer.
The gear level is only shown if the
electronic gear shift is used.
Check that the power cable connector has not been
disconnected. Contact your specialist dealer if this is not the
case.
The settings menu
cannot be opened while
you are pedalling.
The product is designed in such a way
that the settings menu cannot be
opened if the system detects that
someone is riding the pedelec. This is
not a malfunction.
Stop pedelec and change settings.
The time display is
flashing "0:00".
The on-board computer battery has
come to the end of its service life.
Contact specialist dealer.
Table 59: On-board computer error solution
Symptom Cause Remedy
The front light or rear light
does not go on, even
when the switch is
pressed.
The basic settings in the electric drive
system have probably been configured
incorrectly. The light is defective.
1 Take pedelec out of service immediately.
2 Contact specialist dealer.
Table 60: Lighting error solution
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