CHAPTER 4 TROUBLESHOOTING
Confidential
4-62
Windows
®
XP SP1 users
(1) Locate the “Windows” key on your keyboard. These are the keys with the Windows
logo on it.
(2) Press the “Windows” key plus the “E” key to open My Computer.
(3) On the left, right click My Network Places, click Properties, then right click Local
Area Connection and click Properties.
(4) Click the Advanced tab. Under Internet Connection Firewall, verify that the box
next to Protect my computer... is unchecked. If the box is selected, click the box to
remove the check. Then, click OK.
(5) Once your firewall is disabled, try reinstalling the Brother software package. For
instructions on how to install from the CD-ROM, use the Quick Setup Guide we have
provided with the machine.
(6) If the installation completed successfully, the Firewall on your computer is rejecting
the necessary network connection. In this case, you will need to disable the Firewall
on your computer
whenever you install the network drivers.
NOTE:
After the Brother software package is installed, enable again your Firewall. For instructions on
how to re-enable your Firewall software, refer to your User’s Guide or contact the Firewall
software manufacturer.
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