CHAPTER 4 TROUBLESHOOTING
Confidential
4-12
2.3 Error Message in the Status Monitor
The Status Monitor will report problems with the printer. Take the corrective actions listed in
the following table for the error message that the Status Monitor reports.
The default setting for the Status Monitor is off. If you would like to turn the status monitor on,
you can change the setting of the Status Monitor in the Device Options of the Advanced tab.
Error message Remedy
Toner Low
• Purchase a new toner cartridge and have it ready for when the
Toner Life End status is indicated.
Toner Life End
• Refer to 1.1 “Toner Cartridge” in Chapter 3.
Cartridge Error
• Take out the toner cartridge and put it back into the printer again.
Drum Near End
• The drum is near the end of it's life. Purchase a new drum unit to
replace the current one. Refer to 1.2 “Drum Unit” in Chapter 3.
No Paper Fed Tray
No Paper Fed Manual
No Paper Multi
Purpose Tray
No Paper Tray 1/2/3
• The paper tray may be out of paper or not properly installed. If it
is empty, put a new stack of paper in the paper tray and then
press the Go button.
• If there is paper in the paper tray, make sure it is straight. If the
paper is curled, straighten it before printing. Sometimes it is
helpful to remove the paper, turn the stack over and put it back in
the paper tray.
• Reduce the amount of paper in the paper tray, and then try
again.
• Make sure you use paper that meets Brother’s recommended
paper specifications. Refer to 3.6 “Paper” in Chapter 1.
Jam MP Tray
Jam Tray 1/2/3
Jam Inside
Jam Rear
Jam Duplex
• Take out the jammed paper from the indicated area.
Refer to 3.2 “Paper Jams” in this Chapter.
Incorrect Paper Size
for DX
• Press the Go button or Job Cancel button. Set the correct paper
that you want to use, or load the same size paper that you
selected in the current driver setting. The paper size you can use
for automatic duplex printing is A4, Letter or Legal.
Duplex Disabled
• Close the back cover of the printer and put the duplex tray back
in.
Front cover open
• Close the front cover of the printer.
Fuser cover open
• Close the fuser cover located behind the back cover of the
printer.
Fig. 4-2
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