Brother MFC-685CW User Manual

132
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
If you are having difficulty with your machine B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty Suggestions
No printout Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing the ink cartridges
on page 146.)
Check to see if the LCD is showing an error message. (See Error messages
on page 138.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-XXXX (where XXXX is your model name),
and make sure that Use Printer Offline is unchecked.
Poor print quality Check the print quality. (See Checking the print quality on page 151.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User’s Guide on the CD-ROM and Paper Type on page 23.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
 The ink cartridge was in your machine over six months.
 The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other
media on page 12.)
The recommended environment for your machine is between 68° F to 91° F (20°
C to 33° C).

Brother MFC-685CW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 12000 DPI
Print speed (black, normal quality, A4/US Letter)	30 ppm
Print speed (color, normal quality, A4/US Letter)	25 ppm
Digital sender	No
Maximum duty cycle	2500 pages per month
Number of print cartridges	4
Image formats supported	BMP
Optical scanning resolution	600 x 2400 DPI
PC free copying	Yes
Copy speed (black, normal quality, A4)	22 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	480 pages
Modem speed	14.4 Kbit/s
Total input capacity	100 sheets
Total output capacity	50 sheets
Display	LCD
Display diagonal	3.3 \
Market positioning	Home & office
Sound power level (standby)	50 dB
Paper tray media types	Glossy paper, Photo paper, Plain paper, Transparencies
Non-ISO print media sizes	Executive
ISO A-series sizes (A0...A9)	A4, A5
Photo paper sizes (imperial)	5x7, 5x8 \
Maximum ISO A-series paper size	A4
Supported network protocols (IPv4)	USB
Dimensions (WxDxH)	557 x 254 x 452 mm
Power requirements	AC 120V 50/60Hz
Wireless technology	802.11b/g
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Power consumption (standby)	8 W
Power consumption (average operating)	34 W
Operating temperature (T-T)	50 - 95 °F
Operating relative humidity (H-H)	20 - 80 %