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What to do when...
TROUBLESHOOTING
What to do when...
Problem Solution
The screen “locks”,
or the P-touch does
not respond
normally.
• Refer to “Resetting the P-touch” on page 53 and reset
the internal memory to the initial settings. If resetting the
P-touch does not solve the problem, disconnect the AC
adapter and remove the batteries for more than
10 minutes.
The display
remains blank after
turning on the
power.
• Check that the batteries are correctly installed and that
the AC adapter designed specifically for your P-touch is
correctly connected. Check that the rechargeable
battery is fully charged.
The label does not
print after pressing
the Print key.
• Check that text has been entered and that the tape
cassette is installed correctly with sufficient tape
remaining.
• If the tape is creased, cut off the creased section and
thread the tape through the tape exit slot.
• If the tape is jammed, remove the tape cassette and
then pull out the jammed tape and cut it. Check that the
end of the tape passes through the tape guide before
reinstalling the tape cassette.
The label does not
print correctly.
• Remove the tape cassette and reinstall it, pressing it
firmly until it clicks into place.
• If the print head is dirty, clean it with a cotton swab or
optional print head cleaning cassette (TZe-CL4).
The label is not cut
automatically.
• Check that the Cut Option setting is not set to Chain or
No Cut, as the tape will not be fed after printing the
label.
Alternatively, press ( ) and ( ) to feed and cut
the tape.
The ink ribbon is
separated from
the ink roller.
• If the ink ribbon is broken,
replace the tape cassette. If not,
leave the tape uncut and remove
the tape cassette, then wind the
loose ink ribbon onto the spool as
shown in the figure.
The P-touch stops
while printing a
label.
• Replace the tape cassette if striped tape is visible, as
this indicates that you have reached the end of the tape.
• Replace all batteries or connect the AC adapter directly
to the P-touch.
Label files saved
previously are now
missing.
• All files saved in the internal memory are deleted if the
batteries are weak or the AC adapter is disconnected
for more than two minutes.
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