Problem Solution
1. Media Sensor
• Make sure there are no items blocking the sensor.
When printing via the USB cable, the
printer repeatedly pauses, and then
continues printing.
Is the printer set for sequential printing? If so, set print mode to buffered
printing.
• Windows 10/Windows Server 2016/Windows Server 2019:
Click Start > Settings > Devices > Printers & scanners. Click the printer
you want to set up, and then click Open queue. Click Printer > Printing
Preferences.
Click the Other tab and select the After one page of data is received
option.
• Windows 8.1/Windows Server 2012/Windows Server 2012 R2:
Click Orientation in the Apps screen. Click Hardware and Sound >
Devices and Printers. Right-click the printer you want to set up, and then
click the Printing preferences menu.
Click the Other tab and select the After one page of data is received
option.
• Windows 7:
Click Start > Devices and Printers. Right-click the printer you want to set
up, and then click the Printing preferences menu.
Click the Other tab and select the After one page of data is received
option.
An error occurs when the roll cannot
be fed to the print start position.
If a feed error occurs, use the Paper Size Setup of the Printer Setting Tool to
assign the correct paper settings to the printer or click Select Media to
check whether correct media is set in the printer.
Printed Image Problems
Problem
Solution
Printed paper contains streaks or
poor quality characters, or paper is
not fed correctly.
Is the print head or roller dirty?
Although the print head generally remains clean under normal use, lint or dirt
from the roller may become stuck on the printer head. If this occurs, clean the
roller. For more information, see Related Topics.
The print quality is poor. • Is there dust or dirt on the print head or roller preventing it from rotating
freely?
Clean the print head or roller. For more information, see Related Topics.
• Adjust the printing density. The print density can be specified in the Printer
Setting Tool.
Printed barcodes cannot be read. • Print labels so that barcodes are aligned with the print head as shown
below:
1. Print Head
2. Barcodes
3. Printing orientation
• Try using another barcode reader.
• Set Print Speed to a slower option. The print speed can be specified in the
Printer Setting Tool. For more information, see Related Topics.
• Adjust Print Density. The print density can be specified in the Printer
Setting Tool. For more information, see Related Topics.
• Always check that barcode labels can be read by the barcode reader.
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