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Printing Problems
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Printing Problems
Problem
Solution
The printer does not print, or there is
a printing error.
• Is the cable not fully connected (when you are using a USB cable)?
Make sure the cable is connected securely.
• Is the roll installed correctly?
If not, remove the roll and reinstall it. For more information, see Related
Topics.
• Is there enough roll remaining?
If not, install a new roll.
• Is the Roll Compartment Cover open?
Make sure the Roll Compartment Cover is closed.
• Has a print error or transmission error occurred?
Turn the printer off, and then turn it on again. If there is still a problem,
contact Brother customer service.
The printer does not feed paper.
• Is there dirt or lint on the roller preventing it from rotating freely?
Clean the roller. For more information, see Related Topics.
• Make sure the ejection path of the paper is not blocked.
• Remove the roll and install it again. For more information, see Related
Topics.
• Make sure the Roll Compartment Cover is closed completely.
The printer feeds paper continuously.
• Open the Roll Compartment Cover.
• Press the
(Power) button or (Back) button to cancel the print
job.
• Turn the printer off.
The printer does not pause between
labels.
• Make sure you entered the media information correctly. You can set the
media information using Paper Size Setup in the Printer Setting Tool.
• If the sensor is dirty, wipe it with a dry cotton swab.
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