Problem Solution
: The printer is searching for the network. Make sure the Wi-Fi
router/access point is available and wait a while. If the printer is
still not connected, set up the printer's Wi-Fi connection again.
No icon : The wireless network feature on your printer is off. Make sure
that the printer is in the mode you want to use to connect.
I have checked and
tried all of the above,
but still cannot
complete the wireless
configuration.
Turn the printer off, and then turn it on again. Then try to configure the Wi-Fi settings again.
Cannot Print over the Network / Printer Is Not Found on the Network Even after
Successful Installation
Problem
Solution
You are using
security software
For more information, see Related Topics.
The printer is not
assigned with an
available IP address
• Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your computer and the printer are
correct and located on the same network.
For more information on how to verify the IP address and the Subnet Mask, contact your
network administrator.
• Confirm your IP address, Subnet Mask and other network settings in Communication
Settings in the Printer Setting Tool. For more information, see Related Topics.
Your previous printing
job failed.
If the failed printing job is still in your computer's print queue, delete it.
For example, when using Windows 10:
Click Start > Settings > Devices > Printers & scanners. Click your printer, and then click
Open queue. Click Printer > Cancel All Documents
I have checked and
tried all the above,
but my printer does
not print.
Uninstall the printer driver and software, and then reinstall them.
Security Software Problems
Problem
Solution
You did not choose to allow access
when the security alert dialog box
appeared during either the standard
installation, BRAdmin Light
installation, or when printing.
If you did not choose to accept the security alert dialog box, the firewall
function of your security software may be rejecting access. Some security
software may block access without showing a security alert dialog box. To
allow access, see the instructions of your security software or contact the
manufacturer.
Incorrect port numbers are being
used for the Brother network features
The following port number is used for Brother network features:
BRAdmin Light: Port number 161 / Protocol UDP
For more information about how to open the port, see the instructions for the
security software or contact its manufacturer.
Check the Operation of Network Devices
Problem
Solution
The printer and Wi-Fi
router/access point
are not turned on.
Make sure you have confirmed all the instructions listed in the Related Information topics.
I do not know my
printer's network
Check Communication Settings in the Printer Setting Tool. For more information, see
Related Topics.
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