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2.2 Is the e-mail address
Please check that the e-mail address stored on the
product is correct and correct the e-mail address if
necessary. If the e-mail address is correct, please
follow step 2.3. If an incorrect e-mail address was
entered during the initial input stage and you do not
receive an activation message, please contact the
BWT service hotline (after-sales service).
2.3 Is the e-mail in a spam
Please check the spam / junk mail folder of the
e-mail address provided. If this does not solve the
problem, please restart the activation.
2.4 Have you carried out
If you have already carried out the activation again
but the problem persists, please contact the BWT
service hotline (after-sales service). Please have the
serial number and device ID ready. These can be
3 Fault during on-
line activation
3.1 Website does not open
when you click on the
activation link
Please check the Internet connection of the product
on which you wish to open the link. Online activation
can only be performed when the Internet connection
is active.
3.2 Website opens with
a service message
(maintenance)
Occasionally, maintenance of the systems must
be performed. During these periods, activation is
maintenance period.
3.3 Website opens with a
fault message (service
request not available
(any longer))
To guarantee security, activation links have an
expiration date. This date was exceeded. Please
restart activation on the product.
3.4 User account creation
not possible (mainte-
nance message)
Occasionally, maintenance of the systems must
be performed. During these periods, activation is
maintenance period.
3.5 User account crea-
tion not possible (fault
message – input)
Please check that the entries in the mandatory
3.6 User login not pos-
sible (maintenance
message)
Occasionally, maintenance of the systems must
be performed. During these periods, activation is
maintenance period.
3.7 User login not possible
(fault message)
Please check the e-mail address and password for
accuracy. Make sure the Caps Lock key on your
keyboard is not activated. Also check the language
of the keyboard you are using and make sure that
this matches your desired input language.
3.8 User login not possible
(forgotten password)
-
cess to set a new password.
3.9 It is not possible to
complete the activa-
tion (input fields in-
complete)
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