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EN
13 Troubleshooting
13.1 Malfunctions
Fault Cause Remedy
Low regenerative indicator is
shown.
regenerative container (3).
If there is still regenerative in
the container, regenerative
encrustation may have formed
under the ultrasound sensor.
-
ter 8.5
Loosen and stir the regenerative.
The product is not supplying
softened water.
No regenerative in the regen-
erative container (3).
Power supply interrupted.
Blending not set correctly.
-
ter 8.3.
Wait 0.5 hours for brine to form.
Manually initiate regeneration for
both exchanger columns, one at
a time.
Establish electrical connection.
Perform settings as described in
section within Start-up.
The product is supplying deviat-
ing outlet water hardness.
The product has not been
for the hardness setting.
The outlet water hardness still has
Reset the water hardness and
Stop.
Check the installation for leaks.
Reset the AQA Stop.
The product is not supplying
Inlet pressure is too low. Increase inlet pressure (set pres-
sure reducer if necessary) and
start manual regeneration.
Coloured rinsing water at start-
up.
Abrasion particles from ex-
changer resin.
Repeat start-up rinse.
The product cannot be
registered.
The product cannot be connect-
ed to a network.
The product cannot be added to
the BWT Best Water Home app.
Lack of connectivity Contact the BWT after-sales
service centre on
+49 (0) 6203 / 7373
Mon – Thu: 6:30 a.m. to 6:00 p.m.
Friday: 6:30 a.m. to 4:00 p.m.
displayed.
The regenerative container is
Remove any excess regenerative
so that the regenerative container
If the fault cannot be remedied by following these steps, please contact our after-sales service department
and quote the series and production number (see type plate on rear of product).
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