C-3cab Produkttechnik GmbH & Co KG
M4
Possible Cause
Requested file is not on the card.
There are labels missing on the
media.
The label size defined in the format
sent to the printer does not match the
actual media size.
Printer is loaded with continuous
media, the software is configured for
die-cut media.
Out of media
Media has not been properly loaded
under the label sensor.
Out of transfer ribbon.
Ribbon melted during printing.
Printer is loaded with thermal labels
for direct thermal mode, and no
ribbon is loaded, but the software is
configured for transfer printing.
The supply roll of transfer ribbon is
not secured to the ribbon supply hub.
Error
File error
No label found
Out of paper
Out of ribbon
Table C-5 Error Messages
Extended Error Indication
If you operate the printer using the Ethernet interface, more detailed error
messages are available. These messages you can get from the "Info" tab of
the internal printer web-page.
For more information how to use the printer web-page see chapter "Network
Printer Functions".
The table below contains the most important error messages :
Solution
Check the contents of the card.
Press the key repeatedly until
printer recognizes the next label on
the media.
Cancel the current print job .
Change the label size to the correct
value. Restart the print job.
Cancel the current print job.
Change either the software setting
or the media; Restart the print job.
Insert new media.
Check the media feed path.
Load new supply roll of transfer
ribbon.
Cancel the current print job.
Change the heat level in the
software, clean the printhead,
reload the transfer ribbon and
restart the print job.
Cancel the current print job.
Set the software to direct thermal
mode. Restart the print job.
Tighten the roll of transfer ribbon by
turning the knurled knob on the
ribbon supply hub.
Appendix C - Error Messages / Problem Solution
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