Canon MAXIFY GX6021 - Error Handling and Support Codes

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Errors and Messages

When Error Occurred

Message (Support Code) Appears

348

Main Page

Table of Contents2
Using Online Manual9
Symbols Used in this Document10
Touch-Enabled Device Users (Windows)11
Trademarks and Licenses12
Network30
Restrictions33
Network Connection Tips35
Default Network Settings36
Detect same Printer Name38
Connects to Another Computer Via Lan/Changes from USB to LAN Connection39
Printing Network Settings40
Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection46
Connecting with Wireless Direct47
IJ Network Device Setup Utility (Macos)52
IJ Network Device Setup Utility53
Starting up IJ Network Device Setup Utility54
Diagnosing and Repairing Network Settings55
List of Models Which Does Not Support Diagnosis and Repair Function56
Handling Paper, Originals, Ink Tanks, Etc57
Loading Paper58
Paper Sources59
Loading Plain Paper / Photo Paper in Rear Tray60
Loading Plain Paper in Cassette65
Loading Envelopes in Rear Tray70
Loading Originals74
Where to Load Originals75
Loading Originals on Platen76
Loading Documents in the ADF (Auto Document Feeder)78
Loading Based on Use80
Supported Originals83
Inserting a USB Flash Drive85
Inserting a USB Flash Drive86
Removing a USB Flash Drive87
Refilling Ink Tanks88
Refilling Ink Tanks89
Checking Ink Level95
Ink Tips96
If Printing Is Faint or Uneven97
Maintenance Procedure98
Printing the Nozzle Check Pattern101
Examining the Nozzle Check Pattern102
Cleaning the Print Head104
Deep Print Head Cleaning106
Aligning the Print Head108
Aligning the Print Head Manually110
Performing Maintenance Functions from Your Computer (Macos)114
Opening Remote UI for Maintenance115
Cleaning the Print Heads116
Adjusting Print Head Position119
Cleaning120
Cleaning Paper Feed Rollers121
Cleaning Inside the Printer (Bottom Plate Cleaning)123
Replacing Maintenance Cartridge126
Checking Maintenance Cartridge Status on Touch Screen130
Overview131
Safety132
Safety Precautions133
Regulatory Information137
Weee (Eu&Eea)139
Handling Precautions152
Legal Restrictions on Scanning/Copying153
Printer Handling Precautions154
Transporting Your Printer155
When Repairing, Lending, or Disposing of the Printer158
Keeping Print Quality High159
Main Components and Their Use160
Main Components161
Front View162
Rear View165
Inside View166
Operation Panel168
Power Supply169
Checking that Power Is on170
Turning the Printer on and off171
Checking the Power Plug/Power Cord173
Unplugging the Printer174
Using Touch Screen175
Changing Settings179
Changing Printer Settings from Your Computer (Macos)180
Managing the Printer Power181
Changing the Printer Operation Mode182
Changing Settings from Operation Panel183
Changing Settings from Operation Panel184
Setting Items on Operation Panel186
Print Settings187
LAN Settings188
Other Printer Settings194
Rearrange Home Screen Icons198
Language Selection199
Firmware Update200
Administrator Password Settings201
User Management Settings203
Reset Setting204
Feed Settings205
Web Service Setup206
ECO Settings207
Quiet Setting209
System Information211
Job Management212
Registering Favorite Settings (My Presets)213
Checking the Total Number of Uses of Printer215
Specifications216
Information about Paper219
Supported Media Types220
Paper Load Limit223
Unsupported Media Types225
Handling Paper226
Economy Mode227
Printing228
Printing from Computer229
Printing from Application Software (Macos Airprint)230
Printing231
Printing on Postcards234
Adding Printer236
How to Open Printer Settings Screen237
Displaying the Printing Status Screen238
Deleting the Undesired Print Job239
Removing Printer that Is no Longer Required from List of Printers240
Printing Using Canon Application Software241
Printing from Smartphone/Tablet242
Printing Photo Data243
Printing Photographs Saved on USB Flash Drive244
Setting Items for Photo Printing Using Operation Panel249
Paper Settings251
Copying255
Making Copies256
Setting Items for Copying259
Scanning262
Scanning from Computer (Macos)263
Scanning According to Item Type or Purpose (IJ Scan Utility Lite)264
IJ Scan Utility Lite Features265
Scanning Easily (Auto Scan)267
Scanning Documents and Photos269
Scanning Tips270
Positioning Originals (Scanning from Computer)271
Frequently Asked Questions276
Network Settings and Common Problems278
Network Communication Problems281
Cannot Find Printer on Network282
Cannot Find Printer During Setup283
Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via USB)287
Cannot Find Printer While Using Wi-Fi289
Network Connection Problems292
Printer Suddenly Stopped Working for some Reason293
Network Key (Password) Unknown298
Printer Cannot be Used after Replacing Wireless Router or Changed Router Settings300
Other Network Problems302
Checking Network Information303
Restoring to Factory Defaults306
Problems While Printing/Scanning from Smartphone/Tablet307
Cannot Print/Scan from Smartphone/Tablet308
Printing Problems312
Printer Does Not Print313
Ink Does Not Come out316
Ink Runs out Fast318
Printer Does Not Pick up or Feed the Paper/"No Paper" Error319
Printout Results Are Unsatisfactory322
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines324
Printed in Black and White328
Lines Are Misaligned/Distorted329
Paper Is Smudged / Printed Surface Is Scratched330
Scanning Problems (Macos)334
Scanning Problems335
Scanner Does Not Work336
Scanner Driver Does Not Start337
Mechanical Problems338
Printer Does Not Turn on339
Printer Turns off Unexpectedly or Repeatedly340
USB Connection Problems342
Cannot Communicate with Printer Via USB343
Wrong Language Appears in Touch Screen344
Installation and Download Problems345
Failed to MP Drivers Installation (Windows)346
Updating MP Drivers in Network Environment (Windows)347
Errors and Messages348
When Error Occurred349
Message (Support Code) Appears351
List of Support Code for Error354
What to Do When Paper Is Jammed356
Paper Is Jammed Inside Printer364
Removing Jammed Paper from Rear Side368

Canon MAXIFY GX6021 - Error Handling and Support Codes

Table of Contents

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