Chuango G5 - Troubleshooting

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48
The control panel
does no response
to SMS instruction
Troubleshooting
Make sure the inserting direction of SIM card is right
Make sure inserting the SIM card first before powering on
Check whether the SIM card is GSM standard
Check whether the SIM card has balance credit
Check whether the SIM card has enabled Caller ID Display
function, text function
Check whether the alarm notification number has been
stored
After alarm, do not disarm the system immediately
otherwise the system will stop calling
Check whether the SIM card has balance credit
Check if control panel volume is set as mute; Reset alarm
ring volume by SMS or APP
The door magnet itself has one AA battery, and its service
life is approximately 8-12 months. For example: as for a
family of three people who go out early and come home
late without anyone at home in the daytime, its standby
time is 12 months; places having large flow of people
every day that need open and close doors frequently,
such as stores, it could be used for around 8 months
The detector itself has two AA batteries whose service life
is approximately 8-12 months. For example: as for a family
of three people who go out early and come home late
without anyone at home in the daytime, its service life is
12 months; as for places having large flow of people every
day, such as stores, its service life is about 8 months
Check if the RFID tag is paired to the control panel. If not,
please pair it again
RFID function can be used only after the control panel is
connected to the power adapter
Do not receive
phone calls when
alarm
No sound when
sending out alarm
Lifespan of the
battery in door/
window contact
Lifespan of the
battery in PIR motion
detector
No response when
swiping RFID tag
Check if RFID SMS notification number and RFID tags
name are stored
Press the tamper switch on the bottom of control panel for
three times within 3 seconds, and all the connection
between the control panel and accessories will be cleared.
Pay attention not to trigger the tamper switch frequently
when installing the control panel
Whether the SIM card has enabled Caller ID Display function
Whether the cell phone number is set as alarm number
When the GSM network indicator blinks once per second
the network is being searched. When the indicator blinks
once every two seconds a network has been found.
When the PIR motion detector is triggered 2 times in 3
minutes it automatically goes into power saving mode.
When no movement has been detected in the next 3
minutes it will set itself in the normal mode. During the 3
minutes the detector won’t be active and will not send a
signal to the control panel. As long as motion is detected
within the 3 minutes the power saving mode will be
extended.
Swiping RFID tags
without sending
SMS notification
The detector, remote
control and other
accessories do not
response any more
after the control
panel is moved
Get replied SMS
“Phone number is
unauthorized.”
GSM network
indicator blinks
Motion detector
doesn’t seem to
work properly
PIR-900 Wireless PIR Motion Detector
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IMPORTANT: When single zone group is selected, the sensor will always be in
the normal group. It is not possible to place it in the home group.
3 Years
Warranty