Set a Disposition Code While on a Call Center Call 39
Trace a Call 39
Escalate a Call to a Supervisor 40
Contacts 41
CHAPTER 3
Search for a Contact in the All Directories Screen 41
Corporate Directory 43
Broadsoft Directory 43
Search for a Contact in Your BroadSoft Directory 43
Edit Your Contact Type in Your BroadSoft Directory 44
Edit Your BroadSoft Directory Name 44
Edit the Server Name of Your BroadSoft Directory 45
Edit Credentials of Your BroadSoft Directory 46
Edit Your BroadSoft Directory Password 47
LDAP Directory 47
Edit Credentials of Your LDAP Directory 47
Search for a Contact in Your LDAP Directory 48
Personal Address Book 49
Add a New Contact to Your Personal Address Book 49
Add a New Contact to Your Personal Address Book with Phone Web Page 50
Search for a Contact in Your Personal Address Book 50
Call a Contact in Your Personal Address Book 50
Edit a Contact in Your Personal Address Book 51
Remove a Contact from Your Personal Address Book 51
Reverse Name Lookup for Incoming and Outgoing Calls 52
Recent Calls 53
CHAPTER 4
Recent Calls List 53
View Your Recent Calls 53
View Calls Logs from BroadWorks XSI Server 54
Return a Recent Call 54
Clear the Recent Calls List 55
Create a Contact from a Recents Record 55
Delete a Call Record 56
Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
vi
Contents
To Next Page
Loading...
