6-2
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP)
OL-15499-01
Chapter 6 Viewing Status, Statistics, and Firmware Information on the Cisco Unified IP Phone
Status Messages Screen
To exit the Status Messages screen, press the Exit softkey.
Ta b l e 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G
Message Description Possible Explanation and Action
BootP server used The phone obtained its IP address from a
BootP server rather than a DHCP server.
None. This message is informational only.
File auth error An error occurred when the phone tried to
validate the signature of a signed file. This
message includes the name of the file that
failed.
• The file is corrupted. If the file is a phone
configuration file, delete the phone from the
Cisco Unified
Communications Manager
database using Cisco Unified
Communications
Manager Administration. Then add the phone
back to the Cisco Unified
Communications
Manager database using Cisco
Unified
Communications Manager
Administration.
• There is a problem with the CTL file and the key
for the server from which files are obtained is
bad. In this case, run the CTL client and update
the CTL file, making sure that the proper TFTP
servers are included in this file.
CFG file not found The name-based and default configuration file
was not found on the TFTP Server.
The configuration file for a phone is created when the
phone is added to the Cisco Unified
Communications
Manager database. If the phone has not been added to
the Cisco Unified
Communications Manager
database, the TFTP server generates a
CFG File Not
Found
response.
• Phone is not registered with Cisco
Unified
Communications Manager.
You must manually add the phone to Cisco
Unified
Communications Manager if you are not
allowing phones to auto-register. See the
“Adding Phones to the Cisco
Unified Communications Manager Database”
section on page 2-7 for details.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of the TFTP server. See the
“Network Configuration Menu” section on
page 4-4 for details on assigning a TFTP server.
CFG TFTP Size Error The configuration file is too large for file
system on the phone.
Power cycle the phone.
Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place
it in the TFTPPath directory. You should only copy
files into this directory when the TFTP server
software is shut down, otherwise the files may be
corrupted.
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