Cisco 7940G Administration Guide

6-3
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP)
OL-15499-01
Chapter 6 Viewing Status, Statistics, and Firmware Information on the Cisco Unified IP Phone
Status Messages Screen
DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DHCP
server and the phone—Verify the network
connections.
• DHCP server is down—Check configuration of
DHCP server.
• Errors persist—Consider assigning a static IP
address. See the
“Network Configuration Menu”
section on page 4-4 for details on assigning a
static IP address.
DNS timeout DNS server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS
server and the phone—Verify the network
connections.
• DNS server is down—Check configuration of
DNS server.
DNS unknown host DNS could not resolve the name of the TFTP
server or Cisco Unified
Communications
Manager.
• Verify that the host names of the TFTP server or
Cisco Unified
Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host
names.
Duplicate IP Another device is using the IP address assigned
to the phone.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the
“Network Configuration Menu” section on
page 4-4 section for details
• If you are using DHCP, check the DHCP server
configuration.
Error update locale One or more localization files could not be
found in the TFTPPath directory or were not
valid. The locale was not changed.
From Cisco Unified Operating System
Administration, check that the following files are
located within the subdirectories in TFTP File
Management.
• Located in subdirectory with same name as
network locale:
– tones.xml
• Located in subdirectory with same name as user
locale:
– glyphs.xml
– dictionary.xml
– kate.xml
Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message Description Possible Explanation and Action

Cisco 7940G Specifications

General

Keypad number of keys	12
Touchscreen	-
Speakerphone	Yes
Voice codecs	G.711, G.729a
Bluetooth	No
Supported network protocols	DHCP, SCCP, SIP, MGCP
Ethernet LAN (RJ-45) ports	2
Input voltage	48 V
Dimensions (WxDxH)	266.7 x 152.4 x 203.2 mm
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Handset type	Wired handset
Product type	IP Phone
Product color	Gray
Safety	(UL) 60950, (CSA) C22.2 No. 60950
Certification	CE (FCC) 15 (CFR 47) B ICES-003 B EN55022 B CISPR22 B AS/NZ 3548 B VCCI B EN55024 EN 50082-1 EN 61000-3-2 EN 61000-3-3 FCC 68 (CFR47) HAC IC CS-03
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.1Q
Lines quantity	- lines
Phonebook capacity	- entries
Number of handles included	1 pc(s)

Weight and Dimensions

Weight	1600 g