REFERENCE
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SNET: CISCO 7940/7960 REFERENCE GUIDE 7
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SELECTING CALLS
Many phone features require that you select the calls you want to use with a particular feature. For example, if you have four
held calls, but only want to join two of them to a conference call, you can select the calls that you want to add to the conference
before activating the feature.
IF YOU WANT TO... THEN...
Highlight a call Use the Navigation button to scroll through the call list. Highlighted calls appear slightly darker than other calls.
Select a call Highlight a connected or held call and press Select. Selected calls are indicated with a next to them.
Verify selected calls Use the Navigation button to scroll through the list of calls. Selected calls are indicated with a and are grouped together in the call list.
IF YOU WANT TO... THEN...
Switch between calls on one line
Highlight the call you are switching to and press Resume. The other call is placed on hold automatically.
Switch from a connected call to answer
a ringing call
Press Answer or press for the line with the incoming call. Doing so automatically places the first call on hold.
Switch between calls on different lines Press for a line that has a call on hold. (The line displays the call-on-hold icon .) If there is a single call holding on the line, it will
resume automatically. If there are multiple calls holding on the line, scroll to the specic call (if necessary) and press Resume.
See a all calls on a specific line Press or then immediately press the line button. Doing so shows call details but will not impact the call state; it is therefore useful if
you are talking on one line and want to view held calls on another line.
See an overview of line activity
(one call per line)
Press for the highlighted line. (A line appears highlighted when the calls associated with it are displayed on the phone screen.)
Doing so prompts the phone to switch to call overview mode and display one call per line. This call is either the active call or, if all calls are on
hold, the held call with the longest duration.
To return to the standard view, press or then immediately press the line button.
VIEWING CALLS AND SWITCHING BETWEEN CALLS
These tips can help you switch between calls on one or more lines. If the call you want to switch to is not automatically highlighted,
use the Navigation button to scroll to it.
TIPS
• Only one call can be active; other calls will be placed on hold automatically.
• When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list.
• Calls of a similar type are grouped together in the call list. For example, calls that you have interacted with are grouped near the top, selected calls are grouped next, and calls that you have
not yet answered are grouped last.
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