REFERENCE
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SNET: CISCO 7940/7960 REFERENCE GUIDE 8
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BASIC CALL HANDLING
This section covers basic call-handling tasks such as placing, answering, and transferring calls. The features you use to perform
these tasks are standard and available on most phone systems.
IF YOU WANT TO... THEN...
Dial on-hook (no dial tone) Enter a phone number and do one of the following actions to go off-hook:
• Lift the handset
• Press or
• Press Dial
• Press (a line button)
Dial using the speakerphone Press New Call and enter a phone number. Or, you can press before or after dialing, re-dialing or speed dialing a number.
Many of the actions that you can take to dial will automatically trigger speakerphone mode, if the handset is in its cradle and is not lit.
These actions include pressing Redial or a speed dial button.
Redial the most recently dialed number Press Redial. By default, Redial uses your primary line. However, you can open a secondary line and then press Redial. To open a line,
press .
Speed dial a number Do one of the following:
• Press (a speed-dial button) before or after going off-hook.
• Enter a speed dial index number (1-99 on the keypad) while on-hook and press AbbrDial.
Place a call when another call is active
(using a new line)
Press for the new line. Doing so automatically places the first call on hold.
Place a call when another call is active
(using the same line)
Press Hold, next press New Call, then dial, re-dial, or speed dial a number. Or, continue to talk on the active call while preparing to dial from a
call log or corporate directory. (See the next two rows in this table for details.)
Dial from a call log Choose > Missed Calls, Received Calls, or Placed Calls, then scroll to a listing and go off-hook. To add a prex or other digits, press
EditDial. If you want to dial from a call log while on an active call, scroll to a listing and press Dial. Then choose a softkey to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• EndCall—Disconnects the first call and dials the second.
• Transf—Transfers the rst party to the second. (Press Transf twice.)
• Confrn—Creates a conference call with all parties. (Press Confrn twice.)
Dial from a corporate directory on the
phone
Choose > Corporate Directory (name can vary). Use your keypad to enter letters, then press Search. To dial, scroll to a listing and
go off-hook. If you want to dial from a directory while on an active call, scroll to a listing and press Dial. Then choose a softkey to handle the
original call:
• Hold—Puts the first call on hold and dials the second.
• EndCall—Disconnects the first call and dials the second.
• Transf—Transfers the rst party to the second. (Press Transf twice.)
• Confrn—Creates a conference call with all parties. (Press Confrn twice.)
PLACING A CALL
To place a call, pick up the handset and dial. Or use one of the other options outlined in the table below.
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