REFERENCE
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SNET: CISCO 7940/7960 REFERENCE GUIDE 10
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IF YOU WANT TO... THEN...
Answer with a headset Press , if unlit. Or, if is already lit, press Answer or (the line button for the incoming call).
Answer with the speakerphone Press , Answer, or (the line button for the incoming call).
Switch from a connected call to answer
a ringing call
Press Answer or (the line button for the incoming call). Doing so answers the new call and automatically places the rst call on hold.
Answer a call using call waiting Ask your system administrator to set up the Call Waiting feature for your phone. When this feature is enabled, you will hear a call waiting tone
and see caller ID information if a new call comes in while you are on another call. To answer the call, press Answer.
Automatically connect an incoming call
after a ring or two
Ask your system administrator to set up the AutoAnswer feature.
Retrieve, or allow someone else to
retrieve, a held call on another phone
(such as a phone in a conference room)
Use Call Park.
Use your phone to answer a call that is
ringing on another phone
Use Call Pickup.
Answer a priority call Hang up the current call and press Answer.
Send an incoming call directly to the
voice messaging system
Press iDivert. The call is automatically transferred to your voice message greeting.
ANSWERING A CALL
To answer a call, go-off hook by picking up the handset. Or see the table below for more options.
ENDING A CALL
IF YOU WANT TO... THEN...
Hang up while using the handset Return the handset to its cradle or press EndCall.
Hang up while using the headset Press . If you want to keep headset mode activated (keep the button lit after hanging up), press EndCall.
Hang up while using the speakerphone Press or EndCall.
Hang up one call but preserve another
call on the same line
Press EndCall. If necessary, remove the call from hold first.
USING HOLD AND RESUME
IF YOU WANT TO... THEN...
Want to put a call on hold Make sure the call you want to put on hold is highlighted and press Hold.
Want to remove a call from hold on the
current line
Scroll to the specic call (if necessary) and press Resume.
Want to remove a call from hold on a
different line
Press for the line that has the held call. (The line displays the call-on-hold icon .) If there is a single call holding on this line, the call
will resume automatically. If there are multiple calls holding on the line, scroll to the specic call (if necessary) and press Resume.
TIP
Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold.
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