Name: Cisco 8800 Series
Brand: Cisco
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CONTENTS

Cisco IP Phone 8800 Series Multiplatform Phone Hardware 1

CHAPTER 1

Overview of the Cisco IP Phone 1

Phone Overview 1

Cisco IP Phone 8811 3

Phone Connections 3

Cisco IP Phones 8841 and 8845 4

Phone Connections 4

Cisco IP Phone 8851 5

Phone Connections 5

Cisco IP Phones 8861 and 8865 6

Phone Connections 6

Buttons and Hardware 7

Softkey, Line, and Feature Buttons 8

Terminology Differences 9

New and Changed Information 11

CHAPTER 2

New and Changed for Firmware Release 11.3(1) 11

New and Changed Information for Firmware Release 11.2(3)SR1 12

New and Changed for Firmware Release 11.2(3) 12

New and Changed for Firmware Release 11.2(1) 14

New and Changed for Firmware Release 11.1(2) 16

New and Changed for Firmware Release 11.1(1) 17

New and Changed Features for Firmware Release 11.0(1) 18

Cisco IP Phone Provisioning 21

PART I

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

iii

Default Chapter3
- Table of Contents3
Chapter 121
- Overview of the Cisco IP Phone21
- Cisco IP Phone 881123
- Cisco IP Phones 8841 and 884524
- Cisco IP Phone 885125
- Cisco IP Phones 8861 and 886526
- Buttons and Hardware27
  - Softkey, Line, and Feature Buttons28
- Terminology Differences29
Chapter 231
- New and Changed for Firmware Release 11.3(1)31
- New and Changed Information for Firmware Release 11.2(3)SR132
- New and Changed for Firmware Release 11.2(1)34
- New and Changed for Firmware Release 11.1(2)36
- New and Changed for Firmware Release 11.1(1)37
- New and Changed Features for Firmware Release 11.0(1)38
CHAPTER 3 Provisioning43
- Provisioning Overview43
- Provisioning44
- TR69 Provisioning50
  - TR69 RPC Methods50
    - RPC Methods Supported50
    - Event Types Supported51
- Communication Encryption51
- Phone Behavior During Times of Network Congestion51
- In-House Preprovisioning and Provisioning Servers51
- Server Preparation and Software Tools52
  - Remote Customization (RC) Distribution53
- In-House Device Preprovisioning54
- Provisioning Server Setup54
  - TFTP Provisioning55
    - Remote Endpoint Control and NAT55
  - HTTP Provisioning55
    - HTTP Status Code Handling on Resync and Upgrade56
CHAPTER 4 Provisioning Methods59
- Provision a Phone with Broadsoft Server59
- Provisioning Examples Overview60
- Basic Resync60
  - Use Syslog to Log Messages60
- TFTP Resync61
  - Log Messages to the Syslog Server62
    - System Log Parameters63
- Unique Profiles, Macro Expansion, and HTTP64
- Resync a Device Automatically67
  - Profile Resync Parameters68
- Set up Your Phones for Activation Code Onboarding75
  - Activation Code Provisioning Parameters75
- Secure HTTPS Resync76
- Profile Management83
- Set the Phone Privacy Header86
CHAPTER 5 Provisioning Parameters87
- Provisioning Parameters Overview87
- Configuration Profile Parameters87
- Firmware Upgrade Parameters92
- General Purpose Parameters93
- Macro Expansion Variables93
- Internal Error Codes96
CHAPTER 6 Provisioning Formats97
- Configuration Profiles97
- Configuration Profile Formats97
  - Configuration File Components98
- Open Profile (XML) Compression and Encryption101
- Application of a Profile to the Phone106
  - Download the Configuration File to the Phone from a TFTP Server106
  - Download the Configuration File to the Phone with Curl107
- Provisioning Parameter Types107
- Data Types113
- Profile Updates and Firmware Upgrades117
Cisco IP Phone Configuration121
CHAPTER 7 Access Control Configuration123
- Access Control123
- Administrator and User Accounts123
- User Access Attribute124
- Access the Phone Web Interface124
- Control Access to the Phone Settings125
  - Access Control Parameters125
- Bypass the Set Password Screen128
CHAPTER 8 Third-Party Call Control Setup129
- Determine the Phone MAC Address129
- Network Configuration129
- Provisioning130
- Report Current Phone Configuration to the Provisioning Server130
  - Parameters for Reporting the Phone Configuration to the Server133
CHAPTER 9 Cisco IP Phone Security137
- Domain and Internet Setting137
  - Configure Restricted Access Domains137
  - Configure the DHCP Options138
    - Parameters for DHCP Options Configuration138
    - DHCP Option Support139
- Configure the Challenge for SIP INVITE Messages140
- Transport Layer Security141
  - Encrypt Signaling with SIP over TLS141
  - Configure LDAP over TLS142
- HTTPS Provisioning142
- Enable the Firewall145
- Configure Your Firewall with Additional Options147
- Configure the Cipher List149
  - Supported Cipher Strings150
- Enable Hostname Verification for SIP over TLS151
- Enable Client-Initiated Mode for Media Plane Security Negotiations152
  - Parameters for Media Plane Security Negotiation152
- 802.1X Authentication153
  - Enable 802.1X Authentication155
- Cisco Product Security Overview155
CHAPTER 10 Phone Features and Setup157
- Phone Features and Setup Overview158
- Cisco IP Phone User Support158
- Telephony Features for Cisco IP Phone159
- Feature Buttons and Softkeys165
- Enable Users to Configure Features on Line Keys167
  - Parameters for Features on Line Keys168
- Configure a Speed Dial on a Line Key169
- Assign a Speed Dial Number170
- Phone Configuration for Monitoring Other Phones171
  - Configure the Phone to Monitor Multiple Users' Lines171
    - Parameters for Monitoring Multiple Users' Lines172
  - Configure a Line Key on the Phone to Monitor a Single User's Line173
    - Parameters for Monitoring a Single Line174
- Enable Conference Button with a Star Code175
  - Conference Button Parameters176
- Enable Dial Assistance176
- Configure Alphanumeric Dialing177
- Call Park177
  - Configure Call Park with Star Codes178
  - Configure One-Button Call Park178
  - Add Call Park to a Line Key179
- Set the Optional Network Configuration180
  - Parameters for Optional Network Configuration180
- XML Services184
  - XML Directory Service185
  - Configure a Phone to Connect to an XML Application185
    - Parameters for XML Applications186
  - Macro Variables188
- Shared Lines190
  - Configure a Shared Line191
    - Parameters for Configuring a Shared Line191
- Assign a Ringtone to an Extension193
  - Parameters for Ringtone194
  - Add Distinctive Ringtone195
- Enable Hoteling on a Phone197
- Set the User Password197
- Download Problem Reporting Tool Logs198
- Configure Problem Report Tool198
  - Parameters for Configure Problem Report Tool200
- Server-Configured Paging201
- Configure Multicast Paging201
  - Parameters for Multiple Paging Group202
- Configure a Phone to Accept Pages Automatically205
- Manage Phones with205
- View TR-069 Status206
  - Parameters for TR-069 Configuration207
- Enable Electronic Hookswitch212
- Set up a Secure Extension212
- Configure the SIP Transport213
- Block Non-Proxy SIP Messages to a Phone214
  - Configure a Privacy Header215
  - Enable P-Early-Media Support215
  - Enable Peer Firmware Sharing216
  - Specify the Profile Authentication Type217
  - Silence an Incoming Call with Ignore Soft Key219
  - Move an Active Call from a Phone to Other Phones (Locations)219
    - Parameters for Moving Active Call to Other Locations220
  - Sync the Block Caller ID Feature with the Phone and the Broadwords XSI Server222
  - Enable Viewing Broadworks XSI Call Logs on a Line223
    - Parameters for Broadworks XSI Call Logs on a Line224
  - Enable Feature Key Sync226
  - DND and Call Forwarding Status Sync227
    - Enable Call Forwarding Status Sync Via XSI Service228
    - Enable DND Status Sync Via XSI Service229
  - Executives and Assistants230
  - Configure Priorities for Voice and Video Data234
    - Parameters for Configure Priorities for Voice and Video Data235
  - Enable End-Of-Call Statistics Reports in SIP Messages236
    - Attributes for Call Statistics in SIP Messages237
  - SIP Session ID239
    - Enable SIP Session ID240
    - Session ID Parameters241
  - Select the Line Key LED Behavior241
    - Line Key LED Behavior Customization242
  - Set up a Phone for Remote SDK245
    - Websocket API Parameters246
CHAPTER 11 Phone Information and Display Configuration249
- Phone Information and Display Settings249
- Configure the Phone Name249
- Customize the Startup Screen250
- Customize Wallpaper for the Phone Display251
- Configure the Screen Saver with the Phone Web Interface252
  - Parameters for Screen Saver253
- Adjust Backlight Timer from the Phone Web Interface255
CHAPTER 12 Call Features Configuration257
- Enable Call Transfer257
  - Parameters for Enable Call Transfer258
- Call Forward259
  - Enable Call Forwarding on Voice Tab259
    - Parameters for Enable Call Forward on Voice Tab260
  - Enable Call Forwarding on User Tab261
- Enable Conferencing261
- Enable Remote Call Recording with SIP REC262
- Enable Remote Call Recording with SIP INFO264
- Configure Missed Call Indication265
- Enable Do Not Disturb266
- Enable Synchronization of Settings between the Phone and the Server267
- Configure Star Codes for DND267
- Set up a Call Center Agent Phone268
  - Parameters for Call Center Agent Setup269
- Set up a Phone for Presence271
  - Parameters for Set up Presence272
- Configure the Number of Call Appearances Per Line274
- Enable Reverse Name Lookup274
- Emergency Calls276
- PLK Configuration280
- Programmable Softkeys Configuration282
CHAPTER 13 Audio Configuration293
- Configure Different Audio Volume293
  - Parameters for Audio Volume293
- Configure the Acoustic Settings295
  - Parameters for Acoustic Settings296
- Configure the Voice Codecs297
  - Audio Codec Parameters297
- Voice Quality Reporting301
C H a P T E305
Video Configuration305
- Disable Video Services305
- Control the Video Bandwidth305
- Adjust the Camera Exposure306
- Video Transmit Resolution Setup307
- Configure the Video Codec308
  - Video Codec Parameters308
C H a P T E311
Voice Mail Configuration311
- Configure Voice Mail311
  - Configure Voice Mail for each Extension311
  - Configure the Message Waiting Indicator312
    - Parameters for Voice Mail Server and Message Waiting312
C H a P T E315
Corporate and Personal Directory Setup315
- LDAP Configuration315
  - Prepare the LDAP Corporate Directory Search315
    - Parameters for LDAP Directory316
- Configure Broadsoft Settings322
  - Parameters for XSI Phone Service323
- Set up Personal Directory326
- Enable Reverse Name Lookup327
Cisco IP Phone Installation329
CHAPTER 17 Cisco IP Phone Installation331
- Verify the Network Setup331
- Install the Cisco IP Phone332
- Configure the Network from the Phone333
  - Network Configuration Fields334
  - Text and Menu Entry from the Phone339
- Set up Wireless LAN from the Phone340
- Verify Phone Startup345
- Configure Internet Connection Type345
- Configure VLAN Settings346
  - VLAN Settings Parameters347
- Set up a Wi-Fi Profile from the Phone350
- Set up a Wi-Fi Profile352
  - Wi-Fi Profile (N)353
- Delete a Wi-Fi Profile356
- Change the Order of a Wi-Fi Profile356
- Scan and Save a Wi-Fi Network357
- SIP Configuration359
- NAT Transversal with Phones404
Troubleshooting437
CHAPTER 18 Troubleshooting439
- Feature Troubleshooting439
- Phone Display Problems442
  - Phone Displays Irregular Fonts442
  - Phone Screen Displays Boxes Instead of Asian Characters443
- Report All Phone Issues from the Phone Web Interface443
- Factory Reset the Phone from the Pone Web Interface444
- Report a Phone Problem Remotely444
- Capture Packets445
- Voice Quality Troubleshooting Tips445
  - Phone Behavior During Times of Network Congestion446
- Where to Find Additional Information446
CHAPTER 19 Monitoring Phone Systems449
- Monitoring Phone Systems Overview449
- Cisco IP Phone Status449
- Reboot Reasons456
CHAPTER 20 Maintenance459
- Basic Reset459
Technical Details464
- Cable Specifications464
  - Network and Computer Port Pinouts464
    - Computer Port Connector465
    - Network Port Connector465
- Phone Power Requirements466
- Network Protocols468
- VLAN Interaction471
- External Devices471
- USB Port Information472
- SIP and NAT Configuration472
- Cisco Discovery Protocol475
- Lldp-Med475
- Final Network Policy Resolution and Qos480
Cisco IP Phone Accessories483
- Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware483
- Connect the Footstand485
- Secure the Phone with a Cable Lock485
- External Speakers and Microphone486
- Headsets486
- Audio Quality492
- Analog Headsets492
- USB Headsets492
  - Select a USB Headset492
  - Stop Using a USB Headset492
- Wireless Headsets493
- Bluetooth Wireless Headsets493
- Cisco IP Phone Key Expansion Module495
- Wall Mounts512

Protocols	SIP, SCCP
Audio	Wideband audio
Connectivity	Gigabit Ethernet
Power	Power over Ethernet (PoE)
Bluetooth	Yes
USB	Yes
Codec Support	G.711, G.722, G.729, iLBC
Dimensions	Varies by model
Weight	Varies by model
Wi-Fi	Yes (varies by model)

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