Answer a Call Left on Hold for Too Long
You can be notified when a call is left on hold. The notification is similar to an incoming call notification and
includes these cues:
•
Single ring, repeating at intervals
•
Flashing message indicator on the handset
•
Visual notification on the phone screen
Procedure
Press Answer to resume the held call.
Swap Between Active and Held Calls
When you are on a call, you can access a held call. The phone places the original call on hold.
Procedure
Step 1
Access the Phone app.
Step 2
Press the right Navigation key.
Step 3
Select the held call.
Step 4
Press Resume.
Call Park
You can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone
(such as a phone at a coworker’s desk or in a conference room).
If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it from
another phone. If you do not answer the call within a certain length of time, it is routed to another destination
(such as voicemail), as set by your administrator.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.
You can park only one call at the call park number.
Before You Begin
Your call must be active.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide
42
Calls
Answer a Call Left on Hold for Too Long
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