Cisco MDS 9700 Series User Manual

CHAPTER 9
Site Planning and Maintenance Records
• Contacting Customer Service, on page 205
• Finding the Chassis Serial Number, on page 205
• Site Preparation Checklist, on page 206
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this appendix,
contact your customer service representative for assistance and further instructions. Before you call, have the
following information ready to help your service provider assist you as quickly as possible:
• Date you received the switch.
• Chassis serial number. See Finding the Chassis Serial Number, on page 205.
• Type of software and release number.
• Maintenance agreement or warranty information.
• Brief description of the problem.
• Brief explanation of the steps you have already taken to isolate and resolve the problem.
If you purchased Cisco support through a Cisco reseller, contact the reseller directly. If you purchased support
directly from Cisco, contact Cisco Technical Support at this URL:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html.
Note
Finding the Chassis Serial Number
You can find the chassis serial number label of the Cisco MDS 9700 Series on the chassis.
If you have CLI access, enter the show sprom backplane1 command to display the backplane contents,
including the switch serial number.
Cisco MDS 9700 Series Switches Hardware Installation Guide
205

Cisco MDS 9700 Series Specifications

General

Brand	Cisco
Model	MDS 9700 Series
Category	Switch
Language	English