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Cisco ONS 15454 DWDM Troubleshooting Guide, R7.0.1
78-17742-02
Chapter 1 General Troubleshooting
1.7.4 Browser Stalls When Downloading CTC JAR Files From TCC2/TCC2P Card
Step 11 Click the OK button in the Environment Variables window to accept the changes.
Step 12 Click the OK button in the System Properties window to accept the changes.
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris
Step 1 From the user shell window, kill any CTC sessions and broswer applications.
Step 2 In the user shell window, set the environment variables to increase the heap size.
Example
The following example shows how to set the environment variables in the C shell:
% setenv CTC_HEAP 512
% setenv CTC_MAX_PERM_SIZE_HEAP 128
1.7.4 Browser Stalls When Downloading CTC JAR Files From TCC2/TCC2P Card
Symptom The browser stalls or hangs when downloading a CTC Java archive (JAR) file from the
TCC2/TCC2P card.
Possible Cause McAfee VirusScan software might be interfering with the operation. The problem
occurs when the VirusScan Download Scan is enabled on McAfee VirusScan 4.5 or later.
Recommended Action Disable the VirusScan Download Scan feature. Complete the “Disable the
VirusScan Download Scan” procedure on page 1-44.
Disable the VirusScan Download Scan
Step 1 From the Windows Start menu, choose Programs > Network Associates > VirusScan Console.
Step 2 Double-click the VShield icon listed in the VirusScan Console dialog box.
Step 3 Click Configure on the lower part of the Task Properties window.
Step 4 Click the Download Scan icon on the left of the System Scan Properties dialog box.
Step 5 Uncheck the Enable Internet download scanning check box.
Step 6 Click Ye s when the warning message appears.
Step 7 Click OK in the System Scan Properties dialog box.
Step 8 Click OK in the Task Properties window.
Step 9 Close the McAfee VirusScan window.
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