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Cisco ONS 15454 DWDM Troubleshooting Guide, R7.0.1
78-17742-02
Chapter 1 General Troubleshooting
1.7.5 CTC Does Not Launch
1.7.5 CTC Does Not Launch
Symptom CTC does not launch; usually an error message appears before the login window appears.
Possible Cause The Netscape browser cache might point to an invalid directory.
Recommended Action Redirect the Netscape cache to a valid directory. Complete the “Redirect the
Netscape Cache to a Valid Directory” procedure on page 1-45.
Redirect the Netscape Cache to a Valid Directory
Step 1 Launch Netscape.
Step 2 Open the Edit menu.
Step 3 Choose Preferences.
Step 4 In the Category column on the left side, expand the Advanced category and choose the Cache tab.
Step 5 Change your disk cache folder to point to the cache file location.
The cache file location is usually C:\ProgramFiles\Netscape\Users\yourname\cache. The yourname
segment of the file location is often the same as the user name.
1.7.6 Slow CTC Operation or Login Problems
Symptom You experience slow CTC operation or have problems logging into CTC.
Table 1-3 describes the potential cause of the symptom and the solution.
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