52  NX500/NZ500
English
Owner’s Manual
8. TROUBLESHOOTING
GENERAL
DVD PLAYER
Problem Cause Measure
Power does not turn on.  
(No sound is produced.)
Fuse is blown. Replace with a fuse of the 
same amperage. If the fuse 
blows again, consult your 
store of purchase.
Incorrect wiring. Consult your store of  
purchase.
Nothing happens when  
buttons are pressed. 
Display is not accurate.
The microprocessor has  
malfunctioned due to  
noise, etc.
Turn off the power and open 
the operation panel. Press the 
reset button with a thin rod. 
Note: 
When the Reset button is 
pressed, turn off the ACC 
power. 
* When the Reset button is 
pressed, frequencies of radio 
stations, titles, etc. stored in 
memory are cleared.”
The remote control unit does 
not work.
Direct rays of the sun fall on 
the light-receptive part of the 
remote control unit.
When direct rays of the sun fall 
on the light-receptive part of 
the remote control unit, it may 
not work.
The batteries of the remote 
control unit are dead or there 
is no battery in the remote 
control unit.
Check the batteries of the 
remote control unit.
Problem Cause Measure
Disc cannot be loaded. Another disc is already loaded. Eject the disc before loading 
the new one.
There is a foreign matter 
already in place.
Eject the foreign matter  
forcibly.
Sound skips or is noisy. Compact disc is dirty. Clean the compact disc with a 
soft cloth.
Compact disc is heavily 
scratched or warped.
Replace with a compact disc 
with no scratches.
Sound is bad directly after 
power is turned on.
Water droplets may form on 
the internal lens when the car 
is parked in a humid place.
Let dry for about 1 hour with 
the power on.
The image is not displayed. The parking brake is not 
engaged.
Check that the parking brake 
is engaged.
Disc cannot play with the 
display “PARENTAL  
VIOLATION” shown.
Feature exceeds set parental 
level.
Release the view limitation or 
change the parental level. 
See the subsection “Setting up 
the parental level”