To get support
98-141779-G Chapter 8: Service 8-3
8888
8.1.1.2 To download diagnostics and statistics reports
You can download a diagnostics report. This report contains information relevant for the
service personnel during troubleshooting situations. It is also useful documentation of the
current setup. The report contains all parameters set during configuration. You can add
diagnostic log information from the modem and the BUC.
The main sections of the diagnostics report are:
•Software
•System
• Hardware
• Identifiers
•Setup - System data
• Calibration - Calibration Data
• Blocking zones - Blocking zone configuration
• Network - LAN Configuration
• Modem profiles
• Satellites - Satellite profiles
• Operation - Current modem and navigation parameters.
• POST - results of the Power-On-Self-Test
• Active Events - lists the currently active events
• Events - List of all cleared events
• Statistics - including navigation data and logging of temperatures for the ACU and ADU.
The temperature is measured every 5 minutes within an hour and is then averaged and
incidents are logged in the diagnostic file.
•System log
You can download a statistics report. This report contains information relevant for the
service personnel during troubleshooting. You can also configure the system to send
statistics reports at defined time intervals.
To generate a report do as follows:
1. Select HELPDESK from the left navigation pane.
2. Select Modem and/or BUC to include modem and BUC information in the diagnostics
report.
3. Click Apply.
4. Click Download next to the text Diagnostics report.
5. Save the diagnostics report to your computer.
6. Next to the text Statistics report select the interval for the statistics report.
The amount of modem data is usually large and may fill the log quickly.
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